Account-manager (B2B, USA)

Job DescriptionSupplax is an American company with Ukrainian roots that has been actively growing in the U.S. market for more than 5 years.

We operate as a remote back office for home improvement professionals across the United States. Our team consists of more than 100 specialists and handles virtually all organizational and operational processes except for the repair and installation work itself.

These processes include marketing, sales, contractor team management, quality control, review collection, technical staff training, and more.

We currently operate in more than 30 major U.S. cities and have successfully completed over 30,000 home improvement projects.

You can learn more about the company here: https://www.youtube.com/watc

The video covers our mission, values, advantages, and includes testimonials from Supplax employees about their experience working with the company.

What You’ll Do:

• Manage a portfolio of B2B partners, including interior designers and general contractors across the United States;
• Proactively maintain relationships through regular calls and communication so that partners think of us first when they need our services;
• Track partner statuses in the CRM, resolve issues in a timely manner, and collect feedback;
• Identify opportunities for repeat business and referrals from existing partners.

Requirements

• At least 1 year of experience in account management, customer service, or B2B sales;
• Spoken and written English at B2+ level or higher, as you will work directly with American clients;
• Strong ability to build warm, trusting relationships remotely;
• Strong organizational skills, ability to manage multiple accounts simultaneously, and experience working with CRM systems.

Nice to Have:

• Experience in the construction, home improvement, renovation, or interior design industry;
• Previous experience working with U.S. clients or American companies.

What We Offer:

• 100% remote work from anywhere in the world;
• Stable salary payments in U.S. dollars;
• Base salary + uncapped bonuses, with total monthly compensation of approximately $1,200-$1,500;
• A well-organized team, transparent processes, and genuine support;
• Working hours: 4:00 PM-1:00 AM Kyiv time;
• Direct impact on the development and growth of the company’s partner network;
• Regular English practice with an English teacher;

Real opportunities for career growth for strong, results-driven employees, both within the B2B department and across other areas of the company.