Customer Support Manager
Negotiating wage
Estatik
IT;
меньше 10 сотрудников
Удаленная работа
Полная занятость. Опыт работы от 1 года.
Описание вакансии
Who we are looking for:
Our WordPress development company is looking to hire a Customer Support Specialist for a full-time job. You will provide technical support to Estatik’s customers.
You’d become a perfect fit if you have:
- Excellent interpersonal and customer service skills. Ability to understand client needs and handle the negotiation process
- Analytical mind and problem-solving aptitude
- B2 — C1 level of English (writing and speaking skills)
- Possess strong communicative and analytical skills
- Able to quickly learn the software and applications
Would be a plus:
- Thorough understanding of WordPress CMS (training will be provided)
- Experienced in Jira
- Flexibility in work hours to accommodate the US market
- Understanding of FTP, cPanel, File Manager.
- Prior experience in Customer Support service
Your responsibilities might include:
- Correspondence with customers via email and company’s support area (tickets system)
- Answering customers via online chats and social media channels
- Prioritize daily tickets and manage critical escalations
- Informing status or tickets resolution to clients
- Collaboration with company developers (figuring out issues, fixing bugs, etc.)
- Collaboration with company designer (working on marketing campaigns, newsletters, etc.)
- Submitting, filing, and testing bug reports
We offer:
- Remote work
- Open communication with all team members
- Friendly atmosphere and support
- Paid vacation, holidays, and sick leaves
Join our team, and apply for our job offer by sending your resume and CV.
Let’s grow together!
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