Account manager

About the Role

We are looking for a detail-oriented and client-focused Account Manager to guide our clients through every stage of the partnership — from the initial proposal and quotation to contract signing and ongoing post-sale support. In this role, you will be the connective link that ensures seamless sales execution, smooth onboarding, and the successful launch of new accounts. If you thrive on building lasting relationships and enjoy working in a dynamic international environment, we would like to hear from you.

Key Responsibilities

• Partner with Business Development Managers throughout client acquisition and negotiations.
• Contribute to the preparation of tailored commercial offers, presentations, and agreements.
• Provide administrative and documentation support across the full client onboarding journey.
• Coordinate communication between clients and internal departments to keep every project on track.
• Take part in client meetings, capturing notes, reports, and clear action points.
• Support clients with service, pricing, and delivery-related enquiries.
• Maintain accurate client records and databases within the CRM system.
• Cultivate long-term, stable relationships with clients following contract signing.
• Analyse client activity and help shape effective retention strategies.

What We’re Looking For

Experience

• 2+ years of experience in Account Management, Customer Success, or B2B Client Relationship Management within an international environment.
• Proven experience managing enterprise or strategic accounts, ensuring long-term client satisfaction and business growth.
• Hands-on experience coordinating cross-functional teams and managing client onboarding, operational workflows, and service delivery.
• Experience working with logistics, supply chain, cross-border e-commerce, or transportation services will be considered a strong advantage.
• Demonstrated ability to build trusted relationships, negotiate solutions, and manage complex communications with international clients and stakeholders.

Skills & Knowledge

• English — C1 or higher (written and spoken).
• Knowledge of Chinese (Mandarin) will be considered a strong advantage.
• Strong understanding of account management principles, customer lifecycle management, and client retention strategies.
• Proficiency in CRM systems, MS Office, and Google Workspace.
• Experience working with contracts, commercial documentation, and service agreements.
• Excellent communication, stakeholder management, and presentation skills.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously.
• Analytical mindset with a proactive, solution-oriented approach to problem-solving.
• High level of ownership, attention to detail, and commitment to delivering an outstanding customer experience.

What We Offer

• Flexible working arrangements — remote or office-based.
• Company-provided equipment.
• Individual career development plans.
• Free English-language training with native speakers.
• Paid vacation and sick leave.
• Medical insurance.
• Participation in industry conferences and exhibitions.
• Company support during significant life events.

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