Customer Support Specialist

We are currently looking for a Customer Support Specialist to join a manufacturing company in the field of radio electronics. The main responsibility of this role is to handle incoming customer inquiries related to technical issues or product malfunctions. You will be the first point of contact for clients seeking assistance and will work closely with the technical team to ensure timely and effective resolution of problems.

Responsibilities:

• Providing user consultations regarding the operation of the company’s devices and software

• Analyzing and diagnosing technical issues (via chat, phone, or support system) during day and night shifts, based on operational needs.

• Involving the engineering department (L2) in complex cases

• Testing typical user scenarios and reproducing errors

• Collecting user feedback, contributing to the knowledge base and FAQ

Requirements:

• Experience in technical support, electronics, or IT — from 1 year

• Knowledge of computer networks (Ethernet, IP, TCP)

• Ability to work with technical documentation in Ukrainian and English

• Excellent written and spoken Ukrainian

• Ability to communicate clearly and calmly with clients

• English: level Intermediate+

Preferred qualifications:

• Understanding the principles of serial interfaces (UART, USB)

• Experience with firmware and device updates

• Understanding the principles of radio communication

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.

• Paid vacation (24 calendar days per year) and paid sick leave.

• Support for your professional growth — the company is actively expanding, and you’ll have the opportunity to grow together with it.

• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress.

This position offers the opportunity to become an integral part of the customer support team, directly contributing to client satisfaction and the overall success of the organization. You will be at the intersection of communication and coordination, playing a vital role in resolving technical issues and supporting the company’s strategic goals through exceptional service.