Customer success specialist (B2B, SaaS)

Join us in shaping the future of work.

Spacebring is a Ukrainian product company backed by Google. It transforms coworking space operations by eliminating bottlenecks, automating bookings, billing, and daily tasks. Today, Spacebring powers hundreds of spaces across 55+ countries — including well-known names like Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.

We are looking for a customer success specialist to work with our Customer Experience team. A passion for communication and excellent problem-solving skills are a must.

Your responsibilities

• Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with best practices.
• Foster strong customer relationships and turn them into Spacebring advocates.
• Onboard new customers via online calls and email, guiding them through the implementation and setup process.
• Maintain a 98% or higher retention of assigned customers by proactively engaging with them through calls and emails to improve activation.
• Contribute customer feedback and insights to the Product and Go-to-market teams.

Required skills

• 1−3 years of working experience in customer support, success, or sales in a product company.
• Fluent English and Ukrainian writing and speaking skills.
• Strong problem-solving and clear communication skills.
• Customer-focused, proactive, and able to work in a team.
• Willingness to learn and adapt.

As a plus

• Availability to travel across Ukraine and internationally to meet with customers offline.
• Familiar with a coworking space concept.
• Strategic thinking.

We offer

• Solid compensation base + uncapped bonus for reaching customer activation, retention goals and gathering product reviews.
• Coworking space membership for comfortable work.
• Dedicated accountant to take care of all tax reporting.
• Comfortable workspace in Lviv.
• Opportunity of stock options.
• Transparent and tolerant working environment. Check our vision and values in Handbook.