Dispatcher, Customer Service Coordinator

Omega Tech Service Inc. is a service company based in San Diego, California. We repair home appliances, commercial refrigeration equipment, and heating and air-conditioning systems.

As our company continues to grow, we are looking for a remote dispatcher to work with our customers in the United States.

Requirements

• Spoken and written English at B2 level or higher
• At least one year of experience as a dispatcher, call-center operator, coordinator, or customer service representative
• Professional and polite communication by phone and email
• Ability to handle several requests at the same time and set priorities correctly
• Responsible, detail-oriented, and able to follow a fixed work schedule
• Confident computer and online-service skills
• A computer, headset, stable internet connection, and quiet workspace
• Experience working with American customers and CRM systems is a plus

Work Conditions

• Fully remote position
• Monday through Friday, from 8:00 AM to 3:00 PM California time—approximately 6:00 PM to 1:00 AM Kyiv time
• Salary equivalent to $500-$600 per month, depending on experience and performance
• Training provided for Jobber CRM and the company’s internal processes
• Stable, long-term position with a growing American company
• Opportunities for professional growth as the company expands

Responsibilities

• Answer incoming calls, emails, and service requests from customers in the United States
• Communicate with customers in English
• Create customer profiles and service jobs in Jobber CRM
• Schedule appointments and assign jobs to technicians
• Confirm, reschedule, and monitor service appointments
• Process new leads from manufacturers, warranty companies, and business partners
• Prepare and send estimates and service proposals using company templates
• Follow up on open jobs, estimates, and customer requests that are waiting for a response
• Coordinate communication between customers, technicians, and the company manager
• Enter accurate notes and keep job statuses updated in the system

This position does not involve aggressive cold calling or cold sales. The main responsibilities are handling incoming requests, coordinating service jobs, and providing professional customer support.