Technical Support Specialist (L1)

Join an international team supporting a growing cybersecurity product

Are you passionate about technology, enjoy solving problems, and feel confident communicating in English?

We’re looking for a Technical Support Specialist (L1) to join an international team supporting a leading internet content filtering solution used by families, businesses, and organizations around the world.

This is a great opportunity to strengthen your technical troubleshooting skills, work with native English speakers, and build your career in IT.

About LimTC

LimTC (Limitless Technology Consultants LLC) is a Ukrainian outsourcing company partnering with international businesses across different industries.

We believe that great people build great partnerships. That’s why we invest in long-term collaboration, professional growth, and creating an environment where every team member is trusted, heard, and encouraged to grow.

What you’ll do

• Support English-speaking customers via phone calls, tickets, and case management systems
• Troubleshoot customer issues and identify the root cause of technical problems
• Guide customers through product configuration and issue resolution
• Investigate cases before escalating complex issues to higher support levels
• Document new solutions and improve the internal Knowledge Base
• Collaborate closely with Team Leads and other technical teams to ensure the best customer experience
• Follow security, GDPR, and internal quality standards
• Continuously learn and improve your technical knowledge

What we’re looking for

✔ Previous experience in Technical Support or Customer Support

✔ Experience working with ticketing or CRM systems

✔ Comfortable communicating with customers by phone

✔ Strong troubleshooting and problem-solving skills

✔ Advanced spoken and written English

✔ Good communication and time management skills

✔ Ability to prioritize multiple tasks

✔ A proactive attitude and willingness to learn

Working schedule

Full-time (40 hours per week)

The role operates on two fixed shifts, rotating every 3−4 weeks.

Shift 1

Monday — Thursday: 6:00 PM — 2:00 AM

Sunday: 4:00 PM — 12:00 AM

Shift 2

Monday — Thursday: 2:00 PM — 10:00 PM

Friday: 11:00 AM — 7:00 PM

Your schedule is always known in advance, allowing you to plan your personal time.

Why join us?

🌍 Work with international customers every day

🇬🇧 Practice English with native speakers

🏡 Fully remote position

💻 Company-provided equipment

🏖 18 paid vacation days

🎉 Additional compensation (2x pay or an extra vacation day) for working on agreed Ukrainian public holidays

📈 Develop strong troubleshooting and technical support skills

🚀 Great opportunity to grow into more advanced technical support roles

💚 Friendly team, supportive managers, and a people-first culture

Why candidates enjoy this role

✔ Gain hands-on experience supporting a real SaaS/cybersecurity product

✔ Work in an English-speaking environment every day

✔ Combine structured support processes with real technical troubleshooting and problem-solving.

✔ Learn from experienced teammates and continue growing your IT career

A few things worth knowing

• Approximately 60% of your day is spent working with tickets and case management.
• Around 40% of your time involves phone calls (approximately 2−5 calls per hour on average).
• You’ll use modern support tools, CRM systems, and internal knowledge bases while working with international customers.