Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10004962/

Опыт работы

Support Quality Control Manager

с 01.2026 по наст. время (8 месяцев)
EverHelp, Дистанційно (IT)

I have over 2.5 years of experience in customer support. My responsibilities included monitoring the performance of support team members, evaluating service quality, and preparing detailed reports on operational efficiency. I also handled complex cases that required thorough analysis and decision-making, ensuring compliance with internal policies and maintaining high service standards.

I was actively involved in auditing support processes, verifying their alignment with quality requirements, and initiating improvements to enhance overall efficiency. Part of my role was onboarding and training new team members, conducting interviews during the hiring process, and providing mentorship to colleagues. I also closely collaborated with People Partners, supporting team development and facilitating transparent communication across departments.

Additionally, I participated in planning and implementing the department’s OKRs, contributing to setting priorities and aligning them with broader company objectives. Through a systematic and analytical approach, I was able to improve service quality and increase customer satisfaction.
Looking ahead, I am eager to develop further in the fields of Quality Assurance and Customer Experience, focusing on analytics and process automation. I am also interested in growing into a leadership role, combining strong expertise in quality with effective people management.

Customer Support Agent

с 09.2025 по 12.2025 (4 месяца)
NDA, Дистанційно (IT)

Providing assistance for clients in iGaming field

Support Quality Control Specialist

с 01.2025 по 08.2025 (8 месяцев)
Uvoteam, Дистанційно (IT)

Customer Support Representative

с 02.2023 по 01.2025 (2 года)
UvoTeam, Дистанційно (IT)

Репетитор англійської мови

с 05.2022 по 02.2023 (10 месяцев)
Englishdom, Дистанційно (Освіта, наука)

Репетитор англійської мови

с 08.2019 по 02.2022 (2 года 7 месяцев)
Skyeng, онлайн-платформа для вивчення англійської (Україна), Дистанційно (Освіта, наука)

Образование

Національний університет "Києво-Могилянська академія"

Факультет гуманітарних наук, Київ
Высшее, с 2023 по 2025 (2 года)

Master's degree
Diploma with honours

Національний університет "Острозька академія"

Факультет романо-германських мов, Острог
Высшее, с 2019 по 2023 (4 года)

Bachelor's degree
Diploma with honours

Княгининівський ліцей

Маяки
Среднее, с 2016 по 2019 (3 года)

Linguistic lyceum

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Ведення CRM
• MS Excel
• Неконфліктність
• Здатність до навчання

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Немецкий — средний