Kennedy

My Resume


PERSONAL PROFILE

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Patient and resilient with a commitment to solving complaints at first point of contact. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Committed to maintaining professional relationships between company and customers in order to increase profitability and drive business results. Excited about the prospect of working with corporation looking for remote worker to improve the customer experience and increase retention through quick resolution any customer concerns.

PERSONAL DETAILS

Name: Kennedy Ndidi Oruwari
Date of Birth: 24th February
Address: 4-A Liniia, Odesa, Oblast, Ukraine
Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @kennycent
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Nationality: Nigeria
Sex: Male

PERSONAL ATTRIBUTES

• Excellent communication
• Customer satisfaction
• Conflict resolution
• Exert Listening
• Excellent interpersonal, verbal and written communication skills
• Patient and Tolerance
• Creativity and Critical Thinking
• Time management
• Proactive – Expert
• Data entry

EDUCATION

• Bachelors of Computer Science
Odesa National Academy of Telecommunication, Oblast, Ukraine.
Unfinished from 2020 -2024 (4 Years)

• Bachelors of Statistic
(University of Abuja) Abuja, Nigeria
Finished from 2008 – 2012 (4 Years)

• A Diploma in CRM with Hub Sport
(Alliance international academy)
Finished (6 months)


Working Experience

Client Service Representative
CHARITY TRADER, US (Remote) (Brokers)
From November 2019 – June 2023 (3 Years 7 Month)
• Responsible for calling individuals who showed interest in forex trading during seminars organized. Walking them through a process of subscribing, building their confidence and encouraging them to join the online classes.
• Handle Clients queries, complaints, and concerns in order to deposit, withdraw, special bonus and ensure their satisfaction with the company services.
• Follow-up on inactive customers in order to find out their challenges and ways to help out.

Sale Representative and Data Entry officer.
GlaxoSmithKline GSK, US (Remote) (Pharmaceutical industry)
From March 2017 – October 2019
• Responsible for take orders via calls and mail from customers, place their orders and keep their records.
• Monitor and track the distribution process of order by customers from store to place of delivery and ensure the customer satisfaction of the company services.
• Handle Customer queries, complaints, and concerns product order, deposit, delivery, special incentives and ensure their continuous patronage.

Skills

• CRM Software
• Customer Service representative
• Website Manager
• UX Designer
• Graphic Designer
• Microsoft Excel
• Social Media Management
• Content creator: construct catching punch line articles for publication and adverts.
• SEO Knowledge (Search Engine Optimization)

Certifications

• Certified Customer Service Representative
• Certified Information Technology
• Microsoft Office Certification
• A Diploma in Caregivers (Access medical institute)
• IELTS (UKIV - English Proficiency)

Language Proficiency

• English – Fluent

Hobbies and Interests

As much as I enjoy customer service, one of my true loves is teaching. I love to impact and transfer knowledge to people mostly on leadership and the words of God. If I’m not at the call center, more than likely, I am studying. In addition to teaching, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy hand out with families and friends.

References

Will be provided upon request.