Олена
Перекладач англійської, китайської, менеджер CRM (Customer, technical support)
- Возраст:
- 28 лет
- Город:
- Киев
Контактная информация
Соискатель указал телефон , эл. почту и адрес.
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10190010
Загруженный файл
Это резюме размещено в виде файла. Эта версия для быстрого просмотра может быть хуже, чем оригинал резюме.
Employment history
Customer support manager Sep 2021 – Jan 2024
(English, Chinese)
Hawk research academic writing,
Kyiv
- Processing requests from customers and providing the most relevant information related to the
company's services in the mode of incoming chats and emails
Age
28 - Solving issues related to orders` placement process or to the website operation
- Processing payment inquiries
Phone (Telegram, Viber) - Orders monitoring
[
- Communicating with other departments of the company and writing reports
- Filling out order forms and account information for new customers (per request)
[
- Regularly updating information of orders and customers` accounts
- Working with databases
- Ensuring timely communication between customers and writers/specialists
- Solving conflict issues
- Ensuring timely completion of service appointments
Customer support manager, Jul 2020 – Sep 2021
Translator
(English, Chinese)
Consulting UA, Kyiv
- Provided high-quality consultations and relevant information for new customers as well as for
existing ones
- Processed requests in chat mode from customers or redirecting them to a competent
employee
- Worked with database and ticket system
- Assisted customers with inputting/editing/changing/removing their personal data
- Solved conflict issues and objections
- Transferred information to other relevant departments
- Translated and edited already translated content related to marketing and promotions
from Russian/Ukrainian/English to Chinese
Translator from/to Jan 2020 – Mar 2020
Chinese/English/Ukrainian,
Office assistant
UkrGrandTour, Kyiv
- Translated descriptions of various tour plans into Chinese or English
- Made presentations and travel brochures
- Communicated with potential customer and providing them with the relevant information
about different tour programs
- Booked accommodation/catering/tickets
- Office support activities
Translator from/to Jan 2020 – Oct 2020
Chinese/English/Russian/Ukrainian
Militta IVF Agency, Kyiv
- Translated medical certificates, research protocols, contracts, articles, presentations,
video appeals
- Carried out excursions of Kyiv for Chinese citizens
Customer support manager Sep 2018 – Nov 2019
(English, Chinese)
UVOteam (Academic writing), Kyiv
- Provided the company with new deals: helping/convincing new customers to place orders
on the company's website
- Monitored of orders at all stages
- Ensured timely exchange of information between clients and writers/specialists, support
team and administration
- Analyzed target market requests and writing detailed daily reports
- Processed payment inquiries
- Worked with databases
- Filled up order forms with the most relevant information in CRM system and Excel form
Education
Master's diploma with honors Sep 2013 – Jul 2020
Institute of Philology of Taras Shevchenko National
University of Kyiv
Professional qualification: Translator (Chinese, English), Lecturer
of the higher Education Institution
Completed a language internship in China at Nankai University in
Tianjin (Sep 2016 – Jul 2017)
Skills
- MS Office (Word, Excel, PowerPoint, Outlook Express);
- Working with admin panels and CRM systems (amoCRM, Bitrix24)
- Working with business messengers (Dashly, Perfectum)
- Customer Account Monitoring
- Customer Support
- Written translation (Chinese/English);
Languages
- Ukrainian – native
- Ukrainian – native
- Russian – native
- English – B2
- Chinese – HSK 5, HSKK intermediate
Personal Qualities
- Strong organizational and planning skills
- Quick learner
- Attentive to details
- Willing to obtain knowledge in new fields
- Good teamwork and communication skills
- Flexible and adaptable
- Willing to work in shifts (if needed)
Другие резюме этого кандидата
37 000 грн
Киев
Высшее образование · Полная занятость, неполная занятость
Образование: 01.2013 - 01.2020: перекладач ( китайська, англійська), викладач закладу вищої освіти (Інститут філології КНУ імені Тараса Шевченка, Київ). Диплом магістра з відзнакою...
Похожие кандидаты
Оператор технической поддержки, переводчик (китайский и английский)
Киев
Менеджер-переводчик китайского, английского языков
Киев
Менеджер з закупівель, перекладач китайська мова (Китай, імпорт)
Киев
Перекладач англійської, HR-менеджер, помічник HR-спеціаліста, філолог
Киев
Менеджер по работе с поставщиками, procurement, supply chain manager, chinese-english translator
45000 грн, Киев, Другие страны