Сервис поиска работы №1 в Украине
Kamwengo
Customer support specialist
- Рассматривает должности:
- Customer support specialist, Personal assistant, Call center operator, Recruiter, Operations manager, HR assistant, Sales agent, Sales manager, Administrative manager, Sales representative
- Возраст:
- 26 лет
- Город проживания:
- Львов
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10194149/
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KAMWENGO KAMBANGU
Remote Customer Support | HR Assistant | Operations Support
Zambia | Available for US & EU Hours
[открыть контакты ](см. выше в блоке «контактная информация») | [открыть контакты ](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY
Customer Support and Operations professional with 5+ years of experience supporting
international clients across healthcare, recruitment, and administrative environments.
Currently working as an HR Assistant in a recruiting firm, managing candidate pipelines,
coordinating interviews, and supporting hiring operations.
Proven ability to manage 50–80+ daily interactions, streamline workflows, and support
business operations in fast-paced remote environments. Medical Doctor (MD) graduate with
strong analytical thinking, attention to detail, and experience handling confidential data.
Experienced in cross-functional roles spanning customer support, healthcare
coordination, training, and HR operations.
CORE COMPETENCIES
● Customer Support (Phone, Email, Chat)
● HR Support & Recruitment Coordination
● Insurance Verification & Patient Coordination
● Sales Support & Client Follow-Up
● CRM & Data Management
● Appointment Scheduling & Calendar Management
● Team Training & Onboarding
● Conflict Resolution & De-escalation
● Cross-Time Zone Communication
● Process Improvement & Workflow Efficiency
PROFESSIONAL EXPERIENCE
HR Assistant (Remote)
Recruiting Company | March 2026 – Present
● Screen and review candidate applications using Indeed
● Coordinate interviews and candidate communication across multiple time zones
● Manage applicant tracking and data using Google Sheets and Mandoforms
● Collaborate with team members via Slack to streamline recruitment workflows
● Maintain structured hiring pipelines and improve candidate tracking efficiency
● Support administrative HR processes, improving response time and coordination
Customer Care Representative (Remote – USA)
LifeRX (Weight Loss Company) | Oct 2023 – Feb 2026
● Managed 50–80+ daily client interactions across calls, chat, and follow-ups
● Educated clients on prescribed medications and guided them through treatment
processes
● Supported order processing, shipping coordination, and delivery follow-ups
● Maintained accurate client records and handled sensitive health-related data
● Collaborated with internal teams via Slack to ensure smooth operations
● Improved client retention through consistent follow-up and support
Customer Care Representative (Remote – USA)
New Life OBGYN | Sept 2021 – Oct 2023
● Handled 50+ daily inbound and outbound patient calls, resolving inquiries
efficiently
● Verified insurance information and supported patient onboarding processes
● Scheduled appointments across time zones, improving clinic workflow
● Maintained accurate CRM records and ensured confidentiality of patient data
● Assisted team lead with coordination tasks and daily operations
● Trained and onboarded new team members, improving team performance and
consistency
English Language Instructor
Green Country, Lviv, Ukraine | Nov 2021 – May 2022
● Delivered structured lessons and improved student engagement and
comprehension
● Developed individualized learning plans, improving performance outcomes
● Strengthened cross-cultural communication and adaptability
EDUCATION
Doctor of Medicine (MD)
Danylo Halytsky Lviv National Medical University, Ukraine
Sept 2018 – June 2024
TOOLS & SOFTWARE
● Google Workspace (Docs, Sheets, Calendar, Gmail)
● Microsoft Office (Word, Excel, Outlook)
● Slack
● Indeed
● Mandoforms (Forms & Data Collection)
● Zoom | WhatsApp | Telegram
KEY ACHIEVEMENTS
● Managed high-volume interactions (50–80+ daily) across multiple roles
● Supported insurance verification, patient coordination, and scheduling
● Trained and onboarded new employees, contributing to team efficiency
● Supported recruitment workflows and candidate pipeline management
PROFESSIONAL VALUE
● Strong combination of healthcare knowledge + customer support + HR
operations
● Proven ability to work remotely with international teams
● High attention to detail, confidentiality, and structured problem-solving
● Adaptable, reliable, and able to contribute immediately
Remote Customer Support | HR Assistant | Operations Support
Zambia | Available for US & EU Hours
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PROFESSIONAL SUMMARY
Customer Support and Operations professional with 5+ years of experience supporting
international clients across healthcare, recruitment, and administrative environments.
Currently working as an HR Assistant in a recruiting firm, managing candidate pipelines,
coordinating interviews, and supporting hiring operations.
Proven ability to manage 50–80+ daily interactions, streamline workflows, and support
business operations in fast-paced remote environments. Medical Doctor (MD) graduate with
strong analytical thinking, attention to detail, and experience handling confidential data.
Experienced in cross-functional roles spanning customer support, healthcare
coordination, training, and HR operations.
CORE COMPETENCIES
● Customer Support (Phone, Email, Chat)
● HR Support & Recruitment Coordination
● Insurance Verification & Patient Coordination
● Sales Support & Client Follow-Up
● CRM & Data Management
● Appointment Scheduling & Calendar Management
● Team Training & Onboarding
● Conflict Resolution & De-escalation
● Cross-Time Zone Communication
● Process Improvement & Workflow Efficiency
PROFESSIONAL EXPERIENCE
HR Assistant (Remote)
Recruiting Company | March 2026 – Present
● Screen and review candidate applications using Indeed
● Coordinate interviews and candidate communication across multiple time zones
● Manage applicant tracking and data using Google Sheets and Mandoforms
● Collaborate with team members via Slack to streamline recruitment workflows
● Maintain structured hiring pipelines and improve candidate tracking efficiency
● Support administrative HR processes, improving response time and coordination
Customer Care Representative (Remote – USA)
LifeRX (Weight Loss Company) | Oct 2023 – Feb 2026
● Managed 50–80+ daily client interactions across calls, chat, and follow-ups
● Educated clients on prescribed medications and guided them through treatment
processes
● Supported order processing, shipping coordination, and delivery follow-ups
● Maintained accurate client records and handled sensitive health-related data
● Collaborated with internal teams via Slack to ensure smooth operations
● Improved client retention through consistent follow-up and support
Customer Care Representative (Remote – USA)
New Life OBGYN | Sept 2021 – Oct 2023
● Handled 50+ daily inbound and outbound patient calls, resolving inquiries
efficiently
● Verified insurance information and supported patient onboarding processes
● Scheduled appointments across time zones, improving clinic workflow
● Maintained accurate CRM records and ensured confidentiality of patient data
● Assisted team lead with coordination tasks and daily operations
● Trained and onboarded new team members, improving team performance and
consistency
English Language Instructor
Green Country, Lviv, Ukraine | Nov 2021 – May 2022
● Delivered structured lessons and improved student engagement and
comprehension
● Developed individualized learning plans, improving performance outcomes
● Strengthened cross-cultural communication and adaptability
EDUCATION
Doctor of Medicine (MD)
Danylo Halytsky Lviv National Medical University, Ukraine
Sept 2018 – June 2024
TOOLS & SOFTWARE
● Google Workspace (Docs, Sheets, Calendar, Gmail)
● Microsoft Office (Word, Excel, Outlook)
● Slack
● Indeed
● Mandoforms (Forms & Data Collection)
● Zoom | WhatsApp | Telegram
KEY ACHIEVEMENTS
● Managed high-volume interactions (50–80+ daily) across multiple roles
● Supported insurance verification, patient coordination, and scheduling
● Trained and onboarded new employees, contributing to team efficiency
● Supported recruitment workflows and candidate pipeline management
PROFESSIONAL VALUE
● Strong combination of healthcare knowledge + customer support + HR
operations
● Proven ability to work remotely with international teams
● High attention to detail, confidentiality, and structured problem-solving
● Adaptable, reliable, and able to contribute immediately
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10194149/