Марина

CURRICULUM VITAE

Personal data:

Name: ​ Maryna Skrypnyk

Date of birth: ​ 18.11.1994

Place of birth: Ukraine,​ Vinnytsia region

Nationality: ​ Ukrainian

Phone number: ​[открыть контакты](см. выше в блоке «контактная информация»)

E-mail:​ mary​[открыть контакты](см. выше в блоке «контактная информация»)

Marital status: single​

Children: ​ no

Visible tattoos or scars: no​

Career objective:

I am looking forward to make a career in the international company and bring my dedication, motivation and responsibility to it.

Work experience:
• 09.2022 – 09.2023 Housekeeping Supervisor, ship “MS Europa 2” Hapag Lloyd Cruises,
Germany
Responsibilities:
Coordinating and supervising the housekeeping staff, ensuring cleanliness and maintenance standards are met, managing inventory and supplies, training new employees, handling guests’ inquiries or complaints related to housekeeping services, eventual room service.
• 06.2021 – 07.2022 Senior Cabin Stewardess, ship “MS Europa 2” Hapag Lloyd Cruises, Germany
Responsibilities:
Daily cleaning of the suites according to the company’s standards, complete cleaning of the suits after disembarkation, dealing with additional tasks (e.g. distributing guest laundry, delivery of food and drinks to the suite, compliance with cleanliness, safety, environmental and hygiene guidelines (HACCP), careful handling of all work equipment and facilities
• 06.2020 – 05.2021 Customer Support Manager, “Spark Sales” via Amazon, Ukraine/ USA
Responsibilities:
Sales, communication with the buyers, process all customers’ inquiries regarding purchase, delivery, returns etc. Claiming refunds from the suppliers. Working with negative feedbacks in order to make the customer remove them via chats and phone calls.
• 12.2019 – 04.2020 Receptionist, ship “World Explorer”, Mystic Cruises, Portugal
Responsibilities:
Process all guests at embarkation/registration (check-in, collecting passports and other documents, issuing boarding cards to each guest embarking), process guest credit-card vouchers for eventual settlement of their voyage Account, cash handling, dealing with complaints, logging lost and found items, and handling all on board printing, etc. Additionally conducting German lessons for the crewmembers.
• 06.2019 – 11.2019 Receptionist, ship “World Explorer”, Mystic Cruises, Portugal
Responsibilities:
Process all guests at embarkation/registration (check-in, collecting passports and other documents, issuing boarding cards to each guest embarking), process guest credit-card vouchers for eventual settlement of their voyage Account, dealing with complaints, logging lost and found items, and handling all on board printing etc.
• 11.2018 – 06.2019 Bartender, night club “Cursal”, Ukraine
Responsibilities:
Preparation of beverages, taking orders from the guests on the bar counter and from waiters.
• 05.2018 – 11.2018 Bar steward, ship “Mein Schiff 2”, TUI Cruises, Germany
Responsibilities:
Setting up bars, taking orders from the guests, service and eventual production of all bar drinks.
• 03.2017 – 05.2018 Receptionist, hotel “Feride Plaza 5*”, Ukraine
Responsibilities:
Checking in/out, providing all necessary information to the guests, supervision upon cabin maids, cash
handling, money exchange, settlement of guest’s account, night audit, etc.
• 10.2016 – 05.2018 Salesman, cosmetic shop “Orchid”, Vinnytsia, Ukraine
Responsibilities:
Helping customers to find items in the store, provide customers with information about them, persuading customers to buy more expensive items than they really needed, keeping track of inventory.

Education:

• 2011-2015 Odesa National University, Philology (Bachelor degree)

• 2014 – Institute of Professional Technologies, Tourism (course)

Certificates:
• 2018 – Crowd Management (Royal Caribbean Cruises Ltd).
• 2019 –Safety Familiarization, Basic Training and Instruction for all Seafarers (Education-training complex “Admiral”).
• 2019 – Security-Related Training and Instruction for all Seafarers Seafarers (Education-training complex “Admiral”).
• 2019 – Ship Administrator (Education-training complex “Admiral”).

Languages:
• English – fluent (C2)
• German – advanced (C1)
• Russian – mother tongue
• Ukrainian – mother tongue

Soft Skills:
• Time management
• Ability to work under pressure
• Creativity in solving problems
• High commitment in teamwork
• Attention to details
• Customer orientation
• Verbal and written communication
• Conflict resolution

Hard skills:
• Microsoft Office (Word, Excel, Outlook)
• MXP
• Typing skills (80 WPM)
• Use of office equipment (fax machines, printers, copiers, etc)
• Multi-line phone systems

Hobbies:
• Literature
• Sports
• Photography