Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10321386/

Опыт работы

Appointment Setter

с 10.2023 по наст. время (1 год 10 месяцев)
Just Happy Marketing, London (Remote) (Marketing, advertising, and PR)

- Lead Generation in the US and global markets
- Consistently met lead generation targets by using Apollo.io for cold outreach, creating a referral program for inbound leads, and implementing cross-channel engagement via LinkedIn, email, and social media to boost lead generation and appointments.
- Generated 1,000 leads, averaging 30 appointments per month through a multi-channel approach and strategic follow-ups.
- Established 4 partnerships to expand business opportunities.
- Trained staff members on lead generation techniques and best practices, improving team productivity by 20%

Customer support specialist (Contract)

с 06.2023 по 12.2023 (6 месяцев)
Potto.NG, Дистанційно (IT)

- Provided comprehensive support to EduTech platform users, explaining features to improve user experience.
- Collaborated with cross-functional teams, driving a 25% increase in platform stability.
- Handled high volumes of customer inquiries via email, phone, and chat, ensuring timely responses.
- Gathered and relayed user feedback for platform enhancements.
- Worked with technical teams to resolve issues swiftly, reducing downtime by 30% and enhancing satisfaction.
- Assisted with account management, subscription inquiries, and platform navigation.

Customer Service Specialist (Full time)

с 01.2021 по 03.2022 (1 год 2 месяца)
Ana-med Global Services Ltd, Інші країни (Медицина, охорона здоров'я, аптеки)

- Improved patient/client experience through friendly communication and swift complaint resolution, contributing to a 25% increase in satisfaction.
- Strengthened relationships by proactively following up all complaints and working effectively with a diverse client base.
- Collaborated with internal technical experts and suppliers to present tailored product options that meet client needs.
- Managed 40+ daily emails and calls with precision, efficiency, and a customer-friendly approach.
- Enhanced operational efficiency by 20% through meticulous data accuracy.

Образование

Ajayi Crowther University, Oyo, Oyo state, Nigeria

Social Science, Economics, Oyo
Высшее, с 2008 по 2012 (4 года)

B.Sc Economics

Дополнительное образование и сертификаты

Introduction To Customer Service Excellence (Alison)

2023

Customer Service Skill Within Healthcare (Alison)

2023

Best Practices In Customer Support (Udemy)

2023

Знания и навыки

• Стресостійкість
• Conflict settlement
• Active listening
• Attentiveness
• Empathy
• Ведення онлайн-чатів
• CRM software
• Google Workspace
• MS Office
• Teamwork
• Strong work ethic
• Conducting negotiations
• Serial tasking
• Sales Skill
• Zendesk
• Freshdesk
• Calendly
• Slack
• Zoominfo
• MS Teams
• Google Meet
• Apollo.io
• Hubspot CRM
• Time management
• Proactiveness
• Analytical thinking

Знание языков

Английский — продвинутый

Дополнительная информация

A satisfied customer is your most effective advocate. Keep your customers satisfied by leveraging my expertise.

I use my customer support expertise to help Tech and SaaS startups, as well as retail, healthcare, finance, and telecommunications businesses, boost their customer retention by 20% with user-friendly support