Ogechukwu

Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10321386

Опыт работы

Appointment Setter

с 10.2023 по 04.2024 (6 месяцев)
Just Happy Marketing, London (Маркетинг, реклама, PR)

Experience in the USA market

Generating Leads

Qualifying Prospects

Develop and maintain relationships with customers

Successfully scheduled 15 appointments with potential clients in a month which led to closed deals by 5% increase

Consistently maintained a high customer satisfaction rating of 99.99% for appointment setting and follow-up communication leading to repeat business.

Exceeded appointment settings target consistently, resulting in an increase in the company's client base and overall growth

Customer support specialist

с 09.2022 по 12.2023 (1 год 3 месяца)
Potto.NG, Дистанційно (IT)

Help users use the EduTech platform, explaining its features and how it works.

Work with teams to make user support better all the time, resulting in a 25% increase in platform stability.

Handle lots of customer questions by email, phone, and chat.

Listen to users' feedback to make the EduTech platform better.

Work with different teams to solve technical problems quickly, resulting in a 30% reduction in downtime and improved user satisfaction.

Keep accurate financial records for users and help with any money issues.

Fix any technical problems users have quickly so they can keep learning, resulting in a 50% decrease in resolution time.

Answer questions about accounts, subscriptions, and using the platform.

Medical Equipment Sales Representative

с 03.2022 по 06.2023 (1 год 3 месяца)
Ana-med Global Services Ltd, Nigeria (Медицина, охорона здоров'я, аптеки)

Exceeded sales goals by 15% by generating leads and engaging potential customers in the sale of medical equipment, solutions, consumables, peripherals, and accessories.

Created proposals and quotations for products tailored to the needs of customers in the medical equipment industry.

Conducted thorough research on prospects and clients to identify key decision-makers, facilitating effective sales strategies.

Closed deals and maintained diligent follow-up procedures to prevent business loss to competitors and position for future success.

Financial Advisor

с 05.2019 по 01.2021 (1 год 8 месяцев)
First Bank Insurance, Sokoto (Finance, banking, and insurance)

Generate Clients and sales

Successfully managed client accounts, resulting in a 20% increase in client retention.

Served as the primary point of contact for over 20 clients, maintaining strong relationships and addressing their needs effectively.

Prompt response to customers enquiries, complaints or requests,ensuring high levels of satisfaction.

Provides financial advice to clients on retirement planning, investment strategies and risk management

Delivered financial advice to clients, proposing strategies to achieve short and long term objectives while minimizing risk exposure.

Made clients much happier with the service, going from 85% satisfaction to almost 100% in less than 8 months.

Customer Service Representative

с 03.2017 по 10.2018 (1 год 7 месяцев)
Yandi, Nigeria, Lagos (Retail)

Assisted 40+ customers per day, helping the company exceed sales targets by 15%

Politely assisted customers in person, via telephone and email

Answered product questions with up to-date knowledge of sales and store promotions

Solved customer problems regarding purchases, leading to a 20% reduction in refund requests

Provided an elevated customer experience to generate a loyal clientele by demonstrating empathy while addressing customer concerns and resolving the problems on the spot.

Resolve customer queries on a daily basis, achieving a 100% customer satisfaction rating

Verified and gathered all required customer information for tracking purposes

Directed calls to appropriate individuals and departments.

Образование

Ajayi Crowther University, Oyo, Oyo state, Nigeria

Social Science, Economics, Oyo
Высшее, с 2008 по 2012 (4 года)

B.Sc Economics

Дополнительное образование и сертификаты

Introduction To Customer Service Excellence (Alison)

2023

Customer Service Skill Within Healthcare (Alison)

2023

Best Practices In Customer Support (Udemy)

2023

Acquired General Remote Work Skills(Digital Witch)

2023

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

I love travelling, networking, engaging in humanitarian exercises/volunteering, arts and crafts/other creative sessions, and I Love to spend time and unwind with family & friends as well as professional associates.