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Опыт работы

Operations manager and Social media manager

с 09.2023 по 03.2024 (6 месяцев)
De Tech Shrine, Remote (Public and business services)

Provide inspired leadership for the organisation.
Make important policy, planning, and strategy decisions.
Running Facebook and Instagram ads
Created a google profile and successfully put business on the map.
Create educative and entertaining reels.

Social media manager(Part-Time Remote)

с 05.2022 по 12.2022 (7 месяцев)
Nvir World, Remote (IT)

Broadcasting the release of the Nvir world token and web3 game on twitter, facebook and telegram.
creating relevant hashtags to promote the reach of post.
Constant communication with participants on the telegram group chat.
Daily post on various social media platform.
Hosting live quiz on discord channel.

Sales manager (Remote)

с 01.2022 по 07.2023 (1 год 6 месяцев)
About The Tech Inc., Remote (Auto business and auto service)

Quoting leads
Calling, texting and email quotes to customers
Call missed calls, answer messages
Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents.
Raising of customers to get a good deposit for the company
Dispatching of orders on CD
following up with dispatch to make sure the gadget is picked up at the exact pickup address
Tracking customers' gadgets and providing updates to customers.
Updating customer information on the CRM system.
Following up with the billing department to make sure the customer's card has been charged after pickup.
And other responsibilities as assigned by my supervisor.

Customer support representative (Remote)

с 01.2020 по 12.2021 (1 год 11 месяцев)
Bemudo Automotive, Louisvile,KY,USA, Remote (Auto business and auto service)

Was the first line of support for all clients and supported them on their car repair journey via text, phone and live chat.
Understanding customer needs and offering other services based on those needs.
Reaching out to new leads.
Managing clients in CRM.
Scheduling customers with client calendar.
Providing information about pricing.
Creating predefined reports to update clients.

Customer support representative

с 12.2018 по 11.2019 (11 месяцев)
Nigerian Meotrological Agency(NIMET), Nnamdi Azikwe International Airport, Abuja,Nigeria, Abuja (Transportation and logistics)

Provided accurate and timely weather information to airline dispatch that ensured safety of lives and property to over 50 airliners.
Taking incoming calls and providing METAR report
Providing information about weather parameters
Attending to airline dispatch and providing TAF report

Образование

University of Ilorin

Geography and Environmental Management, ilorin
Высшее, с 2014 по 2018 (4 года)

Community secondary school

Abuja
Среднее, с 2008 по 2014 (6 лет)

West African Senior School Certificate

Дополнительное образование и сертификаты

Project Management Professional (PMP)

6 months

Analyzing and Visualizing Data with Microsoft Excel

3 months

Public Speaking and Presentation Course

6 weeks

Знания и навыки

• Purposefulness
• Creativity
• Canva
• Ability to analyze
• Creating Reels
• Shooting stories
• Content plan development
• Setting up targeted advertising
• Management of social networks
• Facebook Ads Manager
• InShot
• MS Excel
• Concentration
• Communicability
• Data analysis
• Copywriting
• Management of CRM
• Ability to work in multitasking mode
• Self-growth
• Conducting online chats
• Receiving incoming calls
• MS Office

Знание языков

• Английский — свободно
• Немецкий — начинающий