Fadilah

Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10401812

Опыт работы

Customer support manager

с 08.2022 по 05.2023 (9 месяцев)
HCL Technologies, Australia, Remote (Telecommunications and networking)

Promptly process customer feedback.
- Periodically communicate with clients via phone, providing
information on discounts, new products, and planned events.
- Work with CRM for customer base management, recording requests,
and customer feedback.
- Formulate and support tasks in relevant divisions, ensuring proper execution.

Sales manager

с 08.2019 по 09.2022 (3 года 1 месяц)
IKEA Furniture, Remote (Construction industry and woodworking)

- Led a team of sales representatives to achieve and
exceed quarterly and annual sales targets by 20%.
- Developed and implemented effective sales
strategies that resulted in a 30% increase in
revenue within the first year.
- Conducted regular sales training sessions to
enhance team members' product knowledge, sales
techniques, and objection handling skills.
- Collaborated with marketing to create targeted
campaigns that generated a 25% increase in lead
generation.
- Established and maintained strong relationships with key
clients, resulting in a 15% increase in client retention

Образование

University of Nicosia

Business Administration, Cyprus
Высшее, с 2015 по 2019 (4 года)

Business Administration is a dynamic and interdisciplinary field of study that equips individuals with the knowledge and skills needed to navigate the complexities of the business landscape. Graduates are well-positioned to contribute to organizational success, drive innovation, and adapt to the ever-changing demands of the business world.

Знания и навыки

Знание языков

• Английский — свободно
• Арабский — выше среднего

Дополнительная информация

HOBBIES:

1. Digital Marketing Enthusiast: Engaging in online marketing trends and strategies to stay ahead of the curve and apply innovative approaches to sales.

2. Networking Maven: Actively participating in virtual industry events, webinars, and forums to expand professional connections and stay informed about market dynamics.

3. E-commerce Explorer: Exploring online marketplaces, understanding customer behavior in the digital space, and identifying new opportunities for sales growth.

PERSONAL QUALITIES:

1. Self-Motivated: Proven ability to thrive in a remote work environment, demonstrating self-discipline and a results-oriented mindset.

2. Adaptable: Comfortable navigating through various digital tools and platforms, quickly adapting to changes in the virtual work landscape.

3. Excellent Communication Skills: Strong written and verbal communication skills for effective virtual collaboration with team members, clients, and stakeholders.

4. Empathetic Leadership: A people-oriented approach, understanding and addressing the unique needs and challenges of a remote team.


MOTTO:
"Empower, Engage, Excel: Transforming Challenges into Opportunities."


ACHIEVEMENTS:

1. Sales Growth Champion: Led a remote sales team to achieve a consistent double-digit growth in quarterly revenues through strategic planning and effective execution.

2. Innovative Digital Campaigns: Spearheaded and executed creative digital marketing campaigns that resulted in a significant increase in customer engagement and conversions.

3. Team Leadership Recognition: Received accolades for fostering a positive remote work culture, enhancing team morale, and ensuring consistent achievement of targets.


WORKPLACE REQUIREMENTS:

1. Robust Tech Infrastructure: A reliable high-speed internet connection, up-to-date computer systems, and proficiency in using collaboration tools such as Slack, Zoom, and CRM software.

2. Flexible Work Hours: Comfortable with flexible work hours to accommodate different time zones and maximize team collaboration.

3. Data-Driven Decision-Making: Proficient in analyzing sales data, tracking KPIs, and using insights to make informed decisions for sales strategy optimization.

4. Virtual Leadership Skills: Ability to lead, motivate, and manage a remote team effectively, fostering a sense of connection and camaraderie despite physical distances.