Марина

MARYNA MATVIEIEVA

29 years, Married, Ukrainian
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone No.: [открыть контакты](см. выше в блоке «контактная информация»)
Address: Kyiv/ Ukraine

Objective

Adaptable, conscientious, enthusiastic, and self-motivated possess excellent communication skills and team work, combined with the ability to relate well to people at all levels.
Now seeking the next challenging and rewarding opportunity within a successful organization.

WORK EXPERIENCE

Head Receptionist
September 2022 – July 2023
Bella Vita Restuaran/ Ukraine

● Assembling take – out orders and cash handling.
● Answering the phone and speaking with our anticipated guest that call to inquire about our menu, call ahead seating, waiting times/ complains, ets.
● Double check the food that came out of the kitchen was correct before serving customer
Head Receptionist
November 2022 - May 2022

Flamingo Room/ Tashas Group

● Worked at a highly fast paced environment with opportunities to multitask and be attentive with customers.
● Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
● Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans.
● Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Sales Representative

September 2021 - November 2021

Versace Dubai Mall/ Dolce & Gabbana Mall of the Emirates

● Serving customers by selling products and meeting customer needs and contribute to team effort by accomplishing related results as needed.
● Strive for customer satisfaction by meeting all personal and special requests of the guests.
● Constantly communicating with all managers on duty as well as all front of the house staff.

Assistant Reservation/Reception Manager March 2021 – July 2021

Ritz Carlton DIFC, Cafe Belge Restaurant, Bar & Lounge, Dubai, DIFC

● Managing Head Office and front desks at Ritz Carlton DIFC
● Handling big group bookings
● Ensure that all menus are up to date. Menu formatting and printing
● Liaise with the chef for any commitment on group booking and daily special/
● Playing the role of the lead host for most shifting involves, organizing wait times, deciding other host duties and telling them where to sit the guest.
● Handling all check in and check out guests from the hotel, preparing all reports regarding upcoming guests, knew how to working with OPERA SYSTEM.

RECEPTION MANAGER

Sep 2020 – Dec 2020

ADDMIND Hospitality Group / Dubai Matto Restaurant

● Working on SevenRooms and Serveme reservation systems.
● Coordinate between reception team, management, and other employees.
● Providing training for hostesses and working on schedule administration.

HEAD RECEPTIONIST

Jan 2020 – Sep 2020

ADDMIND Hospitality Group / Gaucho Restaurant & Indie DIFC
● Managing Reservation and Reception Department in Gaucho restaurant “DIFC” and Indie restaurant.
● Worked in a highly fast-paced environment with opportunities to multitask and attentive to customers.
● Organize teams and improve their professional skills.
● Constantly communicating with all managers on the duty as well as all front of the house staff.

GUEST SERVICE AGENT

Aug 2018 - May 2019

Sunset Hospitality / Dubai
● Managing Reservation Department in Azure Beach and Ammos Greek Restaurant.

● Manage shifts and reports in the outlet and POS system. ● Update Host book with events and reservations.

FRONT DESK EXECUTIVE
Mar 2017 - Mar 2018
My 30 minutes Personal Fitness Training / Dubai

● Managing Fitness Centre front desk and UAE branches.
● Programs and Training Coaches schedule administration.
● Communication and reporting to the head office.

SALON SUPERVISOR

Mar 2016 - Mar 2017

Splendida Beauty Salon / Dubai
● Overseeing all salon activity including cash management and inventory management.
● Promoting and sales of healthcare products.
Education

CORPORATE TRAINING PROGRAMS Dubai Jumeirah(2017)
EMS Personal Fitness Trainer /Intraceutical Healthcare/First Aid Course
Private institute Certificate “Nail Service” (2013)
College of Technology and Design, Zaporozhye,city Ukraine (2012)
Bachelor Degree, Specialization: Fashion Designer, Stylist, Nail Master Zaporozhye,city Ukraine

(2011) SKILLS

Languages:
English - Fluent
Russian - Native
Ukrainian - Native

Microsoft Pack office: WORD,EXCEL
Reservation software:
Sevenrooms. Reserve Out, Serveme. Activities and interests:
Drawing, paints, traveling, sport (gym, dance, ice skating…)