Іван

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10540525

Опыт работы

Customer support representative

с 11.2023 по 04.2024 (5 месяцев)
Accsmaster, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

с 10.2022 по 10.2023 (1 год)
PLAYCARRY, Дистанційно (IT)

Help in online chat\email\discord to customers, advice on which services are more suitable for their needs, as well as up-sales\cross-sales via chat. Sending invoice via PayPal, checking payments in Stripe.

Customer support representative

с 03.2020 по 11.2022 (2 года 8 месяцев)
Accfarm, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

с 10.2018 по 01.2020 (1 год 3 месяца)
Coinsbit, Харків (IT)

Help in online chat/email/discord/telegram/twitter/facebook for exchange users, fixing problems with withdrawals/deposits and transferring them to the technical department, monitoring the solution of the client's problem. After half a year of work, I was appointed Head of Customer Support, monitoring the quality of work of my subordinates.

Образование

СНАУ

Інформаційні системи та технології, Суми
Неоконченное высшее, с 2021 по 2025 (4 года)

Знания и навыки

Дополнительная информация

telegram: @allowmetime