Sviatoslav

Sviatoslav Mazur
Kraków, Małopolskie, Poland
Phone [открыть контакты](см. выше в блоке «контактная информация»)
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Summary
Experienced manager with a proven track record in program management within diverse industries. Hands-on experience in
managing Automation, Ecommerce, Fintech, Game and iGaming domains. Strong expertise in all stages of the project
lifecycle, from pre-sale activities to post-delivery support.

Experience

Program Director

QATestLab
Nov 2022 - Present
● Leading Automation and Ecommerce programs (50+ projects, 80+ people in total)
● Constant communication and negotiation with the clients ensuring high level of service delivery
● Conducting coaching sessions for Program Managers, Project Managers, Bizdevs and Tech Leads
● Initiated constant code and project review processes, refactoring performance management
● Established training programs and led managerial and engineering recruitment processes
● Managing cross-functional teams, ensuring efficient collaboration

Key accomplishments:
● Led presale and upsell initiatives, resulting in 25% increase in sales win rates
● Implemented strategic changes, improving program efficiency and profitability by 30%
● Developed innovative approaches for talent management
● Introduced new services to the company's portfolio

Program Manager

QATestLab
Aug 2020 - Nov 2022
● Developing Automation, Game and iGaming programs

● Managed cross-functional teams to ensure success of the projects

● Implemented changes and interventions to achieve projects’ goals

● Developed new concepts and services to support the organization's strategic direction
● Managing and optimizing budgets effectively
● Analyzed and managed program risks, building alliances with other organizations

Key accomplishments:
● Achieved a remarkable 60% increase in profitability
● Successfully executed the program plan with consistent quarterly growth
● Reformatted program strategy and operations resulting in 2x department growth
 Operations Program Manager

QATestLab
Mar 2020 - Aug 2020
● Supervised QA department and ensured service compliance with operational procedures
● Planned, developed, and promoted staff within the department
● Planning, development, promoting and recruiting of the staff within the department
● Coordinated activities with internal departments and external vendors
● Developed strategies for improving operational efficiency

Key accomplishments:
● Improved program profitability by 20% through operational budget adjustments
● Enhanced client interaction and feedback through regular communication
● Increased conversion rate by 15% through presale and upsell processes

Project Manager
NDA - E-commerce Platform Development
Dec 2019 - Mar 2020
● Managed end-to-end development of a comprehensive e-commerce platform for Israeli client
● Coordinated multidisciplinary team in an accelerated agile environment
● Utilized modern web technologies to expedite platform construction
● Integrated essential third-party services, expanding platform functionality

Key accomplishments:
● Successfully delivered project within the schedule and budget, meeting client expectations

Customer Solutions Team Lead
Wix.com
Aug 2017 - Dec 2019
● Managed and developed cross-functional technical customer support and QA team
● Oversaw service delivery performance and internal support projects
● Implemented efficient workflows to optimize team processes
● Monitored and maintained SLA and KPIs, improving client satisfaction rates

Key accomplishments:
● Achieved constant KPI overfulfillment and improved onboarding and training processes
● Led improvements resulting in a 40% increase in client satisfaction rate

Customer Solutions Manager
Wix.com
May 2017 - Aug 2017

Education
Borys Grinchenko Kyiv University - Master's degree

Skills
Sales Presentations • Organizational Development • Operational Excellence • Stakeholder Management • Coaching •
Cross-functional Team Leadership • Program Delivery Management • Negotiation • Critical Thinking • Risk Management •
Strategic Leadership • Project Initiation • Change Management • Business Decision Making • Budgeting • Business Analysis •
Cost Optimization • SDLC • Agile methodologies • Lean Six Sigma • LMS • Enterprise systems (ERP, CRM) • Project
Management Tools ( Jira, Asana, Trello, Instagantt, Clickup) • Data Analysis Tools (Tableau)