Ірина

Iryna Kosogor
Nationality: Ukrainian

Pushkinska Str., Build. 36, Kharkiv, Ukraine
tel. [открыть контакты](см. выше в блоке «контактная информация»),
e-mail: [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL GeoComply
EXPERIENCE 11/08/2021 – 11/08/2022
Employer Brand Manager
• Conducting employer branding activities such as online and offline events, campaigns, presentations,
and out-of-the-box initiatives to attract talents and empower recruitment activities.
• Developing engagement programs within the company for existing employees.
• Managing campaigns under the employer’s brand on social networks to increase employee engagement
and attract new talents.
• Building and supporting relationships with tech communities, potential partners, industry professionals,
and media.
• Developing and owning consistent data-based reporting for all talent brand activities, programs, and
initiatives.
• Organizing and supporting events such as sponsorship, partnerships, events with universities,
internships, etc.
• Overseeing and supporting internal and external programs and initiatives, recognition, CSR activities.
DataArt
09/25/2017 – 11/05/2021
PR manager
• Planning, developing and implementing PR strategies
• Building relationships with the media
• Manage media inquiries and interview requests
• Writing press releases and calling around whenever you’re trying to generate publicity
• Writing and editing in-house magazines, case studies, speeches, articles and annual reports
• Overseeing content production (adverts, videos, social media and online PR stunts)
• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets
promotional videos, photographs, films and multimedia programs
• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis
• Organizing events including press conferences, exhibitions, open days and press tours
• Maintaining and updating information on the organization’s website
• Managing and updating information and engaging with users on social media sites such as Twitter and
Facebook
• Overseeing market research
• Managing client relationships
• Coordinate all public relations activities
Namecheap Inc./Zone 3000
01/21/2016 – 09/20/2017
Hosting CS representative
− Professionally handle incoming requests from customers and ensure that issues are resolved both
promptly and thoroughly.
− Thoroughly and efficiently gather customer information, access and fulfill customer needs,
educate the customer where applicable to prevent the need for future contacts, and document interactions
through contact tracking.
− Provide quality service and support in a variety of areas including, but not limited to: billing,
placing print orders, and system troubleshooting.
− Troubleshoot customer issues in chats and tickets.
− Use automated information systems to analyze the customer’s situation.
− Maintain a balance between company policy and customer benefit in decision making.
− Handle issues in the best interest of both customer and company.
− Continuously evaluate and identify opportunities to drive process improvements that positively
impact the Customer’s experience.
− Responsible for compiling and generating reports as they relate to customer service surveys.

EDUCATION September 2003 - June 2008
Simon Kuznets Kharkiv National University of Economics
- basic education in "Economics", qualification BA in accounting and auditing;
- complete education in "Accounting and Auditing", Master's Degree in Accounting and
Audit;
- Specialization "Audit of the manufacturing sector and financial services."
2014
ISSA
 Personal trainer Certificate (REPs Level 3)
2019
IELTS General Certificate – 7.5

PROFESSIONAL - advanced user of OS Windows and Linux;
SKILLS - "blind" typing (Russian, Ukrainian - 270 CPM, English – 250 CPM);
- Adobe Photoshop, Corel Draw, Adobe Illustrator, advanced user;
- the ability to work in a team.

LANGUAGES - Fluent in English, Russian, Ukrainian

CULTURAL
INTERESTS AND - History, music, sociology, psychology, computer graphics
PHYSICAL
RECREATION