Thomas

Sales representative (customer support), 30 000 грн

Занятость:: Полная занятость, неполная занятость.
Возраст:: 28 лет
Город:: Киев

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10562877

Опыт работы

Customer support representative

с 02.2022 по 01.2024 (1 год 11 месяцев)
orthodontics experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces
Providing information about pricing
Following up with insurance company to confirm if they cover treatment for customer
solving all customers related problems

Customer Service Officer

с 01.2019 по 11.2021 (2 года 10 месяцев)
TRIDOMAINHOST .COM, Other countries (Finance, banking, and insurance)

Follow through on customer queries ensuring prompt resolution and feedback.
Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-
Around-times and other required metrics.

Customer service manager

с 01.2017 по 02.2018 (1 год 1 месяц)
BUREAU DE CHANGE DEPARTMENT, Other countries (Finance, banking, and insurance)

Provide frontline Customer Service;
carry out functions according to portfolio and across sell group financial products and service.
Ensure accuracy in transactions performed.
Proper balancing and recording of daily transactions.
Cash Handling.
Relief functions as and when required.
Performed necessary system transaction related to customer request.
Follow up and give solution on customer queries.

Human resource manager

с 11.2009 по 11.2016 (7 лет)
FEZEL NIGERIA LIMITED, IKOYI, LAGOS., Other countries (Construction, architecture, interior design)

Developing positive interactions between workers, and to ensure collated and constructive enterprise productivity and development of a uniform HYPERLINK "http://www.buzzle.com/articles/organizational-culture/"; organizational culture.
Identify areas that suffer lack of knowledge and insufficient training, and accordingly provide remedial measures in the form of workshops and seminars.
Generate a rostrum for all employees to express their goals and provide the necessary resources to accomplish professional and personal agendas, essentially in that order.
Innovate new operating practices to minimize risk and generate an overall sense of belonging and accountability.
Implementing resource strategies to subsequently create and sustain competitive advantage.
Empowerment of organization, to successfully meet strategic goals by managing staff effectively.

Online Business Development officer

с 01.2008 по 10.2009 (1 год 9 месяцев)
TRITECH COMPUTERS, IKEJA, LAGOS, Other countries (Education and science)

Online Billing and Marketing.
Manage the Organizations internet and intranet.
Participate in develop, defining, initiating and executing the marketing strategy of online services division of the company. Maintain strong familiarity with development in web methods for enhancing our online marketing efforts.

Образование

Nigerian Institute of Management, Calabar, Cross River State. Nigeria

Certificate in Management, Other countries
Высшее, с 2007 по 2007 (меньше 1 года)

Madonna University, Okija, Anambra State, Nigeria.

B.Sc Marketing, Other countries
Высшее, с 2002 по 2006 (4 года)

Знания и навыки

Self-growth Communicability Active sales Conducting negotiations Direct sales Phone sales Ability to work in multitasking mode Analytical thinking Computer literacy Leadership Organization of staff work Management of social networks Management of CRM MS Office

Знание языков

Английский — свободно