Alexei

Details

Phone
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Email
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Nationality Ukrainian

Languages

English

Ukrainian

Russian

Mykhalenko Oleksii

Employment History

CUSTOMER SUPPORT MANAGER, ENJOY THE WOOD
June 2022 — Feb 2024Irpin

• Provided exceptional customer service to clients through various channels such as phone, email, and live chat.
• Addressed inquiries, resolved complaints, and provided product/service information with a focus on exceeding customer satisfaction goals.
• Demonstrated effective communication skills by conveying complex information in a clear and concise manner.
• Utilized CRM software to manage customer interactions, track issues, and ensure timely resolution.

Key Achievements:

• Achieved fast response time, customer satisfaction scores consistently.
• Successfully handled hot season low before the saints with professionalism and composure, earning praise from supervisors and peers.

Education

National University of “Kyiv-Mohyla Academy”, Physics and astronomy specialty
Sep 2021 — May 2025. Kyiv

Vadim Hetman College of Information Systems and Technologies at the Kyiv National
University of Economics, Business Economics specialty
Sep 2018 — May 2021 Kyiv

Specialized senior school of I-III levels with advanced study of foreign languages #12,
Secondary Education
Sep 2009 — May 2018 Irpin

Skills

• Have intermediate skills in Adobe After Effects, Photoshop, Premiere Pro;
• Excellent collaboration and communication skills;
• Ability to work efficiently under tight deadlines;
• Strong problem-solving and critical thinking skills