Анна

DVADNENKO ANNA
Customer Service Manager
PROFILE
Looking for a sales specialist who excels at driving
E
revenue, surpassing targets, and inspiring team success?
You`ve already found I am with two years of experience in
sales and one year of experince in teaching, I was one of
the best workers in three different companies. My approach
involves persuading clients, meeting their needs, adeptly
handling objections, and sparking interest. My guiding
motto: "Every 'yes' started with the courage to pitch."

PROFESSIONAL EXPERIENCE
Account Manager, Elsharm company, The company is
CONTACT focused on the American market
December 2022 - February 2023
[открыть контакты](см. выше в блоке «контактная информация»)
• Communication in English with clients from other countries,
Krivyy Rih, Ukraine mainly the USA.
• Worked with Customer Service and Product Development
[открыть контакты](см. выше в блоке «контактная информация»)
depaгtments to enhance overall customer experience.
• Sale of viгtual items on the site.
email
LANGUAGES • Processing regular customers over the phone for the purpose of
sale.
English: Advanced
Ukrainian: Native Antischool online platform, teacher
Polish: Beginner March 2023 - February 2024
• Developing and delivering individualized English lessons
SKILLS according to students' needs.
• Effective use of a variety of teaching methods.
Content Selling • Supporting and motivating students to achieve their learning
goals.
Fluent English • Assessing learning progress and adjusting learning plans
according to individual progress.
Creating the illusion of a unique offer
Content sales manager “Only Fans”, The company is
Working with objections
focused on working with foreign clients
January 2023 - February 2023

Fundamentals of Management • Selling Content Through Chat
• Communication with clients using text and audio materials
Processing of client cases • Working with objections
• ldentified and maximized sales opportunities, and increased
Call handling customer retention rates.
Persuasion of the client
• Creating unique sales funnels for each client

EDUCATION
Kharkiv, National Technical University “KhPI”
Bachelor of Science in Computer Engineering
October 2020 – now, ending in June 2024
©AZURIUS
Studying English and computer engineering. – my-resume-templates,com
Experience in
communicating with native speakers abroad