Oleksandr

Pozihunov Oleksandr
Technical/Customer Support Agent 900$
Full-time, part-time employment.
Age: 27 years
Residence: Cherkasy, Ukraine

Contact
Address: Blahovisna str. 455/1
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

Experience
Customer support specialist/Shift coordinator
October 2021 – February 2023 (1 year 4 months)
Welltech, Remotely (IT)
Technical support duties (+billing). Familiar with Google docs/sheets/calendar/meets etc,
ticket/payment systems, crm, chats, knowledge base and client’s data base. Managing all the
working and administrative tasks as a shift coordinator as well

Freight broker
September 2020 – May 2021 (8 months)
Sonic Auto Transportation, Remotely (Transport, logistics)
Familiar with TrustPilot, Appfollow. Responsibilities: load posting, dispatch, written/spoken
communication with USA drivers and clients, closing a deal etc

Bartender
May 2016 – September 2016 (4 months)
Hilton Anatole, Dallas (Hotel and restaurant business)
Participant of the Work and Travel cultural exchange program

Call-center operator
January 2015 – July 2015 (6 months)
Teleperformance, Cherkasy (Telecommunications, Communications)
Technical support via phone, aftersales
Education
Cherkasy State Technological University
Faculty of Computer Technologies of Mechanical Engineering and Design, Cherkasy, Higher
education 2014 - 2019 (5 years)
Specialty - Heating engineering

Skills
Patience, problem-solving and analytic skills, flexibility, ability to learn quickly and adapt to
changes, stress-resistant, responsibility, self-dependent, strong communication skills, ability to
handle multiple tasks, scrupulous, reacting and responding in a timely manner, troubleshooting,
customer-oriented

Languages
English ─ advanced/fluent