Кірілл

Kirill Fedchun
Customer Support Representative
Contact Objective
Telegram: To leverage 1.5 years of experience as a Customer Support Representative,
https://t.me/kk_mgr | @kk_mgr utilizing strong communication skills, problem-solving abilities, and a customer-
E-mail: centric approach to deliver outstanding service and contribute to the success of a
[открыть контакты](см. выше в блоке «контактная информация») forward-thinking organization.

Education Experience
Borys Grinchenko Kyiv March 2023 – until now
University, bachelor of
Cybersecurity (2018 - 2022)
Billing/Sales Customer Support Representative • Namecheap, Inc.

Languages Responsibilities:
Ukrainian - fluent • Providing customer service via chats and tickets
English – B2 • Issue resolution and problem handling
• Case escalation and feedback processing

Software
2020 – April 2022
Helpdesk, Zendesk, Kayako
Jira, Confluence, Ubersmith
Slack, Flock Dating Antifraud Moderator, Training manager • Genesis, Kismia
Microsoft Office, Google docs
Responsibilities:
• Finding scammers on dating sites
• Identifying fraudulent schemes
• Training of new team members

2017 – 2020

Customer service experience as a waiter, bartender and restaurant manager

Key skills
• Communication
• Empathy, patience and active listening
• Problem solving
• Multitasking
• Quick learner
• Tech-savvy
• Conflict resolution
• Time management
• Adaptability

References
Readily available upon request.