Oleksii

Dambrovski Oleksii
Anatoliyovych
Age: 29
Sity: Lviv
Ready to work: Remote, Office

Contact information
mobile phone: [открыть контакты](см. выше в блоке «контактная информация»)
mail: [открыть контакты](см. выше в блоке «контактная информация»)

Experience
Lead SysOps Engeneer
from 12.2022 to the present
INSART, Lviv (Fintech IT)
support and administration of all corporate and project systems in the company, fulfillment of
requests and user support, development of existing solutions and implementation of new ones,
implementation of security policies, software verification, purchase of equipment in any country
of the world, management of access and rules policies for users, keeping records of equipment ,
decision-making to prevent the occurrence of unforeseen situations, working in all time zones to
ensure user support and office functioning, responsibility for current resources, their support and
development, development, implementation, improvement of team processes and cooperation
with other departments and projects
Google Workplace, Bitwarden, Sofos, PeopleForce, Jira, Confluence, AWS, DocuSign,
KnowBe4,HubSpot, Zoom, Google Meet, etc.

Technical support coordinator
from 03.2021 to 12.2022 (1 year 9 months)
ELEKS, Lviv (IT)
coordination of the first line of support and execution of tasks, working in all time zones to
ensure user support and functioning of offices, execution of tasks of the second line with
participation in the tasks of the third line, procurement of equipment in any country of the world,
planning of procurement forecasts, administration of corporate systems
 1. Act as a single point of contact for JIRA/GLPI tickets, emails, or voice calls from staff
regarding IT related incidents and requests
2. Ensure that service requests and incidents are categorized and recorded appropriately
3. Escalate service requests as required to ensure completion within SLA targets
4. Communicate service requests that require other groups to be involved
5. Payment request processing
6. User and Group management in Corporate Systems
7. License management
8. Creating other entities in Corporate Systems (Projects, Cost centers etc.)
9. Perform any other related duties as assigned by direct or indirect superior
10. Coordinate work of first level support
11. Improve incident and problem management processes
12. Maintain metrics, KPI
13. Properly escalate unresolved requests to the next level of support
14. Walk customers through problem solving process
15. Follow up with customers, provide feedback and see problems through to resolution
16. Procurement and asset management assistance
17. Preserve and grow knowledge of service desk procedures, products, and services

Azure AD, AD, Jira, Confluence, Office365, 1C (user management), Sharepoint, GLPI, Visual
Studio, Power BI, MS Project, Exchange, SaveQ, Starlink, JetBrains, AWS, Visio, Zoom, Teams etc.

Head of the Administration and Support Department
from 02.2019 to 01.2021 (1 year 11 months)
Lvivcold Ltd., Lviv (production, supply, processing and sale of food products and industrial
goods)
Ensuring the operation of the department and the functioning of the software, computer, network
and server equipment of the office of Lvivholod TVC LLC and the Rukavychka supermarket
chain (200 stores), solving current issues, implementing and supporting planned work and
business processes, maintaining documentation, drawing up plans and schedules, conducting
preparatory work for the opening of new facilities and their further support by the department, as
well as closing existing facilities, cooperation with all departments of the company, concluding
new contracts with suppliers of equipment and services
Mikrotik, Postgres, Mail services, Ubiquiti, торгове та вагове обладнання, Office 365, etc.

System administrator
from 04.2016 to 01.2019 (2 years 9 months)
Lvivcold Ltd., Lviv(production, supply, processing and sale of food products and industrial
goods)
Administrator
from 06.2015 to 03.2016 (9 months)
Internet-Caffe «Medeia», Lviv
provision of Internet use services, IP telephony services, provision of copy center services

Programmer engineer, maintenance technician
from 11.2014 to 11.2017 (3 years)
Research and PE "Shpytkovskyi", Lviv
diagnostics, repair and adjustment of computer equipment

Education
NU "Lviv Polytechnic"
System Engineering, Lviv
Unfinished higher education, from 2014 to 2019

Lviv Cooperative College of Economics and Law
Software development, Lviv
Secondary special, from 2010 to 2014

Additional education
ELEKS Software (6 months)

Language knowledge
● English ─ Intermediate

● Polish - understand
● Russian ─ fluent
● Italian - intuitively 🙂

Additional Information
Military Service:
m/b T0710 of the State Special Service, Kyiv
from 09.06.2016 to 07.11.2017

Professional skills:
high organizational skills, the ability to work with large amounts of information, analytical
thinking, the ability to determine priorities, communication skills, demandingness, organization
and control of the work of the department, distribution of tasks and workloads

Administration of PCs, networks, cash register equipment, in-depth knowledge of peripheral
computer equipment and software;
Knowledge of the principles of building modern information systems;
Knowledge of computer architecture;
Support for the operation of PCs and peripheral equipment in terms of maintenance of their
hardware and software;

More information:
Responsibility, decency, ability to work in a team, sociability, punctuality, quick learning of new
things.

Possession of a category B driver's license.