Олександра

OLEKSANDRA
BURDYLENKO
Project Manager, Assistant Project Manager, Customer Support
Manager.

EXPERIENCE

Sep 2023 C U S T O M E R S U P P O R T M A N AG E R
Present European Insurance Company
| Berlin, Germany

· Client database management
· Customer support
· Knowledge of insurance business (yachts and [открыть контакты](см. выше в блоке «контактная информация»)
boats)
· Teamwork Kossantweg 25, 14476. Potsdam, Germany

· Communication skills [открыть контакты](см. выше в блоке «контактная информация»)
· Proficiency with specialized software
· Basic German language skills Oct 1, 2000

2021 PA R A L E G A L
2022 OBJECTIVE
UBC group (manufacturer for
cooling equipment) As a law assistant and digital marketing enthusiast, I
blend meticulous legal skills with creative
| Kharkiv, Ukraine
marketing strategies to drive success and
· Law assistant in UBC group, Ukraine innovation. At UBC Group in Ukraine, I refined my
· Draft the first copy of legal documents legal drafting abilities and navigated complex
· Organize all legal documents in a interactions with government bodies. My passion
confidential way for digital marketing and customer interaction is
· Conduct all initial research and provide evident in my proficiency in content creation,
information to the Lawyer social media engagement, and e-mail marketing.
· Interacting with government agencies and Known for my empathy and communication skills,
representatives I excel in customer support, enjoying opportunity
· Communicate with clients, gathering to engage with diverse individuals. Driven by
necessary documents and continuous learning, I thrive in roles that challenge
information to begin building a case both my analytical and creative capacities, aiming
to make a meaningful impact at the intersection of
technology and customer relations.
2021 SOCIAL MEDIA MARKETER
2023 T Z N K L O G I C | Kharkiv, Ukraine

· Service promotion on Instagram SKILLS

· Copywriting for Instagram · Microsoft Office
· Consulting potential clients
· Acquiring new customers by text message · Asana
· Graphic design, Web design · Google Workspace
· Creating and maintaining TZNK Website · Social Media (Instagram, Facebook, TikTok)
· Figma
· Tilda
· Trello
E D U C AT I O N · Notion
· Slack
2023 PRODUCT
· Canva
Present M A N AG E M E N T, A P P L I E D · Tilda
SCIENCES · WordPress
University of Europe
| Berlin, Germany

L A N G UAG E S
2021 MASTER DEGREE IN FIELD OF
2023 L AW · English | Advanced
Ya r o s l a v M u r d y i N a t i o n a l L a w
· Ukranian | Native
U n i v e r s i t y | Kharkiv, Ukraine
· Russian | Native
2017 B AC H E L O R D E G R E E I N F I E L D
· German | Intermediate
2021 O F S T U DY L AW
Ya r o s l a v M u r d y i N a t i o n a l L a w
U n i v e r s i t y | Kharkiv, Ukraine