Victor

Objective: Customer-oriented and adaptable individual seeking a position as a Customer Service Representative. Eager to leverage strong communication skills, problem-solving abilities, and a passion for delivering exceptional service to contribute effectively to the success of a dynamic team.
Personal Information:
• Name: Victor Mbora
• Age: 21 years
• University: University Of Portsmouth.
Education:
• Software Engineering (still ongoing)
Skills:
• Exceptional verbal and written communication skills
• Strong interpersonal abilities and empathy
• Proficient in handling customer inquiries and complaints effectively
• Skilled in problem-solving and conflict resolution
• Ability to work efficiently in a fast-paced environment
• Familiarity with CRM software and ticketing systems
Work Experience:
CALL CENTER OPERATOR
Allied Health Group, Remote (from 06 2023 to 06 January 2023)
Result UK, United Kingdom (construction architecture, interior design) (from January 24tth
To April 5th, 2024)

• Responded promptly to customer inquiries via phone, email, chat, consistently maintaining a high level of professionalism and courtesy.
• Resolved customer complaints efficiently and effectively, ensuring customer satisfaction and retention.
• Demonstrated excellent product knowledge to provide accurate information and recommendations to customers.
• Collaborated closely with cross-functional teams to address customer issues and improve overall service delivery.

Additional Knowledge:
MS Excel, MS Word, MS office, Internet User, MS PowerPoint, Windows, Internet Explorer, Mozilla Firefox, Google Chrome, Communicability, WordPad, Web Browsers, Amigo, Fast Typing, Programming, Design, Basic and graphics.
Languages Proficiencies:
English=Advanced.

Additional Information:
What’s app: [открыть контакты](см. выше в блоке «контактная информация»).
Telegram: [открыть контакты](см. выше в блоке «контактная информация»).
Email: [открыть контакты](см. выше в блоке «контактная информация»).