Ирина

Shynkariuk Iryna
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Personal Profile

I am a highly motivated and enthusiastic individual with a keen interest to work in your company. I have excellent interpersonal skills and can effectively communicate with both colleagues and customers. I am highly organized with the ability to work on my own or as part of a team and can work on multiple tasks delivering quality work with excellent attention to details. I have proven skills as customer support, communication with clients, employing employees for the company and providing them with training. I have an excellent understanding and a passion for results.

Education

Kyiv National Linguistic University 2011 - 2014

Key Skills

• Excellent time management skills as well as hardworking and team player
• Proven planning and organization skills with the ability to multitask
• Excellent organizational and communication skills including face to face and over the phone and as a team leader
• Exceptional CRM, JIRA skills

Employment

Customer Support March 2021 January 2023

Rakuten Viber

Duties

• Working on tills to serve customers for any enquiries
• Tech Support
• Working with Jira

Customer Support, Team Lead Jan 2018 March 2021

Astral Group, Kiev

Duties

• Working on tills to serve customers for any enquiries
• Employ employees for the project
• Providing training for company product for new employees
• Update customer’s details to the system such as address, contact etc. and make sure that there’s no risk of chargebacks
• Lead the team, motivate and work for great results
• Retention if necessary

Mandarin Design Studio 2016-2018

Uman

Duties

• Graphic design
• Photoshoots, editing
• Communicating with customer and provide with our design and photo services
• Dealing with enquiries over the phone or face to face


Hobbies and interest

I like reading, watching movies and fitness. I consider myself a logical problem-solver and feel satisfied fixing issues with friends, family and work. I also like to cook and photography.

References: available on request