Rahul

RAHUL CHANDA
SUMMARY
A personable Customer Support Analyst and representative responsible
for improving customer service in a company. The duties include
analyzing customer issues, providing solutions to serve customers
better, checking history records, investigating complaints, training
customer service staff, and maintaining customer databases. Having an
experience of over five years in emails, chat and phone calls, which
helps to ensure that customers are satisfied with products, services,
and features.

EXPERIENCE CONTACT
Address: Reus. Spain
Customer Service Representative 05/2022 - 10/2022 Phone: [открыть контакты](см. выше в блоке «контактная информация»)
The 7th Circle - Barcelona, Spain Email: [открыть контакты](см. выше в блоке «контактная информация»)
• Works with clients who have complaints, orders, or require
information about products or services purchased from the
organization. Also, provide solutions that fit those
individualized situations and prioritize the customers' needs SKILLS
at each step of the process. • Highly competitive in B2B
environment
Sales Manager 05/2021 - 02/2022
• Outbound calling and interaction
Inceptial(Forex) - Kyiv, Ukraine
• Insurance sales and follow-up
• Working on new leads to generate trading clients, and maintaining
• Communication and Negotiation
contact through phone, chat and email. Providing training to clients
on the company’s products and systems as well as promoting them in • Customer handling and
an effective manner. Actively following up on queries and providing relationship
feedback to customers to ensure the best level of service for the • Product and Service Knowledge
clients. • Conflict Resolution and Escalation
on an affirmative basis
Insurance Associate 08/2020 - 04/2021 • Operations and Logistics
(Prudential Bank)Randstad India Pvt Ltd. - Mumbai, India Management
•Modified, updated and processed existing policies and claims to • Meeting periodic targets and the
reflect changes in beneficiary, amount of coverage and type of company’s KPI’s
insurance. • Time Management skills
• Knowledge of financial markets
Customer Service Desk Associate 04/2O19-08/2020
Wipro (Delta Airlines) - Mumbai, lndia TECHNOLOGY SKILLS
•Solve inquiries of customers via email in terms of ticket bookings, •Proficient in Microsoft Office tools
cash deposits, and schedule changes as per the FAA regulations.
•Proficient in Microsoft
Quality Checker 01/2017 - 02/2019 Dynamics CRM
Zylo Infotech LTD. - Mumbai, India •Tally:
•Worked successfully with a diverse group of coworkers to accomplish
goals and address issues related to medical products and services.
LANGUAGES
English teacher 2021
English: First Language
Meta School – Kyiv Spanish: High comprension . Medium
Organization curriculam activities for children 5-12 years old. conversation
Russian: Proficient

EDUCATION AND TRAINING

Arts, Comparative Literature, 07/2016Jadavpur
University - Kolkata

Bachelor Of Arts, Cognitive Psychology And Psycholinguistics, 07/2013
Magadh university - Bihar

High School Diploma, 04/2009
Jawaharlal Nehru Higher Secondary School – I.C.S.E - Dhanbad

Secondary Examination , 03/2007
Netaji Subhash Chandra Bose Inst. - N.I.OF - Kolkata