Личные данные скрыты

Olha Kopaihora
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Dedicated front desk agent with extensive experience with reservations, phone calls and customer inquiries. Confident and professional, with full responsibility for guest satisfaction. Well versed in eliminating customer dissatisfaction with prompt service and diplomatic communication. Also excellent with hotel software such as Fidelio. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed Contact in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Employment
Sep 2024 - Present
Admin assistant, Right for protection
Arranged domestic and international business travel, including flights, hotels, transfers, and visas
Coordinated travel plans in line with company policies and budgets
Communicated with travel agencies and service providers to ensure smooth logistics Maintained accurate travel records and expense reports
Supported employees with travel-related inquiries and last-minute changes
Sep 2021 - Sep 2024
Front Desk Agent, SENATOR HOTELS AND APARTMENTS
Used internal software to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Took reservations over phone, in person and via computer for guests and provided confirmation information.

Jan 2021 - May 2021
Conference Manager, CITYHOTEL
Managed administrative logistics of events planning, event booking and event promotions. Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supervised onsite team of caterers, audio-visual technicians and facility management team.

Apr 2016 - Dec 2019
Front Desk Agent, CITYHOTEL
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding Ukranian area to offer guests with information about dining options, entertainment and shopping activities.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Sep 2017 - Dec 2018
Master of Science: International Relations And Affairs
Kyiv Borys Grinchenko University
Sep 2013 - Jun 2017
Bachelor of Science: International Policy Analysis
Kyiv Borys Grinchenko University

Skills
• Microsoft Office
• Hospitality service expertise
• Problem-solving skills
• Time management