Віктор

Victor Churilov

Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: UA [открыть контакты](см. выше в блоке «контактная информация»), @V14_CH (Telegram)
Location: Constanta, Romania (remote)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

Summary: Customer-focused professional with experience in team coordination and customer support.
Skilled at managing workflows, collaborating across departments, and delivering excellent customer
experiences in remote settings. Combines technical background (marine engineering), sales expertise
(sommelier and real estate agent), and operational coordination (creative operations) to bring analytical
thinking and strong communication to client-facing roles.

Skills:

• Customer relationship management
• Client communication
• Cross-team collaboration
• Task planning & deadline tracking
• Data management & quality control
• Active listening
• Problem-solving
• Team collaboration
• Remote work adaptability
• Clear communication

Tools: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Teams, inFlow, ChatGPT.

Experience:

Creatives Delivery Associate, INFUSE - https://infuse.co.uk/
May 2025-now, Constanta, Romania (remote)

• Coordinated task distribution across web design and copywriting teams, facilitating collaboration
between Client Success and Campaign Management departments.
• Managed project workflows using Google Docs, including task planning, request tracking, and
deadline monitoring to ensure timely delivery.
• Served as primary liaison for cross-functional team coordination, streamlining communication and
workflow processes.
• Maintained comprehensive task tracking systems with regular data validation and accuracy
checks.
• Participated in team meetings and planning sessions to align creative deliverables with business
objectives.

Customer Support Representative, NDA
November 2024-April 2025, Constanta, Romania (remote)

• Communicate with customers via chat (according to the script) to answer questions and solve
issues.
• Provide friendly, clear, and helpful support that leaves customers feeling heard and valued.
• Collaborate with other teams to make sure customer feedback is heard and improvements are
made.
• Keep records of customer interactions and follow up where needed.
Real Estate Rental Agent, Daryan Imobiliare Residence
September 2023 – September 2024, Bucharest, Romania

• Conducting property viewings and managing client consultations to understand and fulfill
customer requirements.
• Negotiating lease agreements, ensuring competitive terms and customer satisfaction.
• Utilizing software to efficiently track client interactions, property details, and transaction
processes.
• Implementing strategic marketing campaigns to attract new clients and promote available
properties.
• Providing market analysis and property evaluations to assist clients in making informed decisions.

Private Consultant / Self-Education
April 2022 – August 2023, Odessa, Ukraine

• Continuously updating knowledge of industry news, research, and innovations to maintain high
expertise and provide quality consulting services.
• Studying trends, regulations, and developments in the alcohol beverage industry, including market
dynamics and consumer preferences.
• Interacting with clients to better understand their needs and ensure high-quality service.

Sommelier, Wines of the World
October 2020 – February 2022, Odessa, Ukraine

• Managing sales operations, including customer interaction and inventory management.
• Training and mentoring new employees to maximize team productivity and ensure high customer
satisfaction.
• Demonstrating outstanding product knowledge and sales techniques to achieve targets.
• Developing and implementing sales strategies and marketing initiatives to increase turnover and
attract new clients.
• Analyzing market trends and selecting the optimal product range to meet current customer
demands.
• Organizing and conducting tasting events, workshops, and product presentations to enhance
customer interest and loyalty.
• Maintaining documentation and reporting on sales, active client bases, and inventory efficiency.
• Establishing and maintaining long-term relationships with key clients and suppliers to ensure
business stability and the availability of the best products.
• Upholding high service standards and implementing best practices in customer service to ensure
an exceptional shopping experience.

Mechanic, Service Station
August 2019 – September 2020, Odessa, Ukraine

Marine Engineer, Zim, Black Sea Shipping, etc.
June 2014 – July 2019, worldwide

Education:

Master's in Marine Power Plant Operations / Marine Engineer
Odessa National Maritime University, Odessa

Languages:

• Ukrainian, Russian – native
• English – Intermediate (B1)