Anna

Anna Poroshyna

|Mobile phone: [открыть контакты](см. выше в блоке «контактная информация»)
|Email: [открыть контакты](см. выше в блоке «контактная информация»)

OBJECTIVES
• I’m seeking an opportunity of personal development in professional environment, which could help me to grow and upgrade all my current skills.
Personal Data
• Date of birth: 25 June 2000
• Nationality: Ukrainian
Educational Attainment
• 2017-2021
Kyiv National University of Culture and Arts
(Bachelor degree in the Management of Hotel, Restaurant and Tourism Business)
Languages spoken
• Ukrainian: native
• English: B2(Upper-Intermediate)
Computer skills
• Microsoft office:full capabilities
• Opera:PMS
• Micros:Food & Beverage Management System
Professional and Personal qualification
• Opera Hotel,Kyiv-Ukraine
Restaurant Supervisor
September 2019-August 2021
July 2022-current time
1. Greeting the guests and providing them a warm farewell.
2. Ensuring Guests are greeted and escorted to their tables making them feel expected and welcomed.
3. Providing professional and customer focused service to the guests, ensuring their stay will become a memorable experience.
4. Conducting Hotel & Restaurant familiarization and assisting Guests in Hotel activity enquiries/ requests.
5. Providing direct customer service in the restaurant, including receiving orders and making recommendations, serving food and beverages, clearing tables and presenting the bill to the customer.
6. Maintaining an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries.
7. Accurately administering cashiering standards and complying with all laid down systems policies and procedures.
8. Inventory management and completing the required list of needed restaurant supplies.
9. Ensuring F&B waiters and Supervisors have completed their daily tasks and finished the shift.
10. Answering all incoming calls and assisting in making reservations.
11. Handling room service requests for guests efficiently, encompassing the entire process from receiving (directly, via telephone or special app.) and confirming orders accurately to delivering them with appropriate, sanitized and clean cutlery, crockery, and glassware.
12. Assuming the responsibilities of restaurant operations in the absence of senior manager.
13. Maintaining privacy of all Guests by ensuring that no details of the Guests are disclosed.
14. Preparing the restaurant system and paperwork before the Hotel`s night audit.
• Maxi Group International, Kyiv-Ukraine
Customer support assistant
November 2021-February 2022
1. Providing prompt, courteous and efficient service to the customers.
2. Managing incoming emails, ensuring timely and appropriate responses.
3. Provide expert consultations to clients via chats and re-routing their requests to relevant departments.
4. Handling incoming phone calls, ensuring proper routing to relevant parties.
5. Uphold the higher standards of client confidentiality and all person information.
6. Operating with the CRM (customer relationship management) system.
7. Processing daily reports on the performance evaluation of managers across various departments.
8. Providing consultations to customers regarding company facilities and services.

core Skills
• Ability to work within a team
• Ability to work under pressure
• Ability to work independently
• Good communication & negotiation skills
• Positive attitude
• Punctual
• Efficient and fast worker
• Ability to efficiently coordinate with a diversity of multinational cultures
• Ability to convince and deal with the patience

Interests
I enjoy engaging in various recreational activities such as traveling, tactical medicine, rhythmic gymnastics.
References
• Any required references will be available upon request.

Hoping this application meets your favorable attention and consideration. I look forward to hearing from you soon and willing to come for an interview.

Sincerely yours,

Anna Poroshyna
Applicant