Esther

ESTHER SUNDAY
CUSTOMER SUPPORT REPRESENTATIVE

CONTACT ABOUT ME
I am an experienced customer service representative with
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innovative with a reputation for driving measurable results. I
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pride myself on my ability to provide the best service for my
customers and to help navigate their needs. I am highly
organized, detail oriented, and have strong communication
EDUCATION skills.

KHARKOV NATIONAL UNIVERSITY WORK EXPERIENCE
OF RADIO ELECTRONICS
CUSTOMER SUPPORT REPRESENTATIVE
Bachelor of Engineering Move Wheels Transportation Company, Florida-
2018-2022 USA(2022-Present)
Attending to the customer questions about car
transportation, financing and overall process.
Handling negotiations through calls and emails
LANGUAGE
Customer service and Engagement
English Language
Ensuring the pick up and delivery of clients cars goes
Proficiency- C2 smoothly.
Assisting customers with relevant paperwork required for
successful sale.
Tracking and updating customers' orders & attending to
any missing
SKILLS
Conflict Resolution Excellent CUSTOMER SERVICE MANAGER
Liceria & Co. United states (2019-2022)
Communication Skills
Maintaining a positive attitude and calmly responding to
Troubleshooting Service and clients
Support Great Attention to Data Collecting and analyzing clients feedback
Computer Literate Answering detailed product and service questions
Ability to Multitask effectively Handling complaints, providing appropriate solutions and
alternatives
Following up on clients to find and know their needs and
meet them accurately.

CUSTOMER SERVICE REPRESENTATIVE
Sparks Fauget Company, Abuja-NIgeria
(2017-2018)
Addressed customer service inquiries in a timely fashion
Achieved a customer satisfaction rating of 98%
Provided input in improving internal processes
Maintained specialist product knowledge to provide
excellent service, increasing sales and customer experience