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Oleksandra Kozyniatko

Quality Control Specialist

Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация») (Telegram)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

Summary
Quality Control Specialist with over 3 years of experience in performance
analysis, team training, and process improvement. Skilled in data analysis,
reporting, and quality assurance procedures. Strong communication and
problem-solving abilities.

Sales Agent — GotYourBack Support (06/2019 – 01/2020)
Communicated with international customers
Presented and sold products and services
Handled customer issues and problem resolution

Quality Control Specialist — GotYourBack Support (01/2020 – 05/2022)

Monitored operations to ensure compliance with quality standards
Conducted data analysis to identify and resolve performance issues
Provided training and feedback to team members
Created detailed reports and performance evaluations
Developed improvement plans and quality assurance procedures

Quality Control Specialist — Star Appliance Repair (2023 – 10/2023)
Analyzed customer interactions (calls and chats)
Provided feedback and coaching to agents
Participated in calibration sessions
Prepared performance reports

Architect — Ingenieure Patscheider & Partner (09/2022)
Design the buildings and structures in which we live, work, play, shop...
Draft initial design sketches and models
Understanding relevant mathematics, physics, and engineering
Building with architectural software. -Knowledge of safety regulations and accessibility standards

Education
National Technical University of Oil and Gas (Ivano-Frankivsk) — Specialist in Architecture
(2006–2012)

Skills
• Quality Assurance
• Data Analysis
• Team Training
• Problem Solving
Communication
•

Languages
• English — B2-C1
• German — B1
• Ukrainian — Native
• Russian — Fluent