Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/11681511/

Опыт работы

General manager

с 03.2009 по наст. время (16 лет 10 месяцев)
MCG LLC, Київ (Телекомунікації, зв'язок)

Over 7 years of experience in managing projects in CIS countries, including development, implementation, and digitalization (Omni-channel).
More than 15 years of experience in developing and managing SaaS solutions for communication channel management and tracking communication performance metrics.
Over 10 years of experience in managing and implementing PaaS solutions in CIS countries, including LBS, IoT, and OTT third-party platforms.
More than 5 years of experience in developing and managing a PaaS solution based on Big Data.

Marketing Director

с 07.2008 по 09.2010 (2 года 3 месяца)
InCore Ukraine PE, Дніпро (Телекомунікації, зв'язок)

Responsible for planning and executing campaigns for corporate promotions, new product launches, and other key initiatives. Monitor campaign progress and provide detailed performance reports. Conduct market research to stay informed on industry trends and competitors' marketing strategies. Manage budgets and allocate resources effectively across projects. Oversee the marketing department, offering guidance and constructive feedback to team members.

Lead Manager (New Products Department)

с 09.2006 по 07.2008 (1 год 11 месяцев)
Київстар, Київ (Телекомунікації, зв'язок)

Oversaw the coordination of over 70 partner companies to fulfill Kyivstar's projects.

Developed project concepts, technical documentation, and company policies for effective project implementation. Led key management roles in such projects as: CPA, IP2SMS, WAP/ WEB PPC, APPs, LBS, IM and others.

Successfully developed and integrated more than 20 co-branded projects targeting the YM and MM exl. SME & LA segments of Kyivstar.

Formulated and executed the Content Aggregation policy of Kyivstar, contributing to the overall strategic goals and objectives of the company.

Customer service manager

с 03.2004 по 09.2006 (2 года 7 месяцев)
Київстар, Київ (Телекомунікації, зв'язок)

Effectively managed a high volume of appeals to identify and assess customers' needs, ensuring customer satisfaction.
Built sustainable relationships and trust with customer accounts through open and interactive communication.
Provided accurate, valid, and complete information using the right methods and tools.
Handled customer complaints, offered appropriate solutions and alternatives within established time limits, and followed up to ensure resolution.
Maintained records of customer interactions, processed customer accounts, and filed documents.
Followed communication procedures, guidelines, and policies.
Generated sales leads.

Образование

Дніпропетровський Національний Університет

Факультет Міжнародної економіки, Міжнародні економічні відносини, Дніпро
Высшее, с 2001 по 2005 (4 года)

Дополнительное образование и сертификаты

PMD Marketing, International Management Institute

2008, 10 місяців

Scrum Master at Scrum.org

2018

Знания и навыки

• Комунікабельність
• Прямий продаж
• Здатність до навчання
• Уміння працювати в режимі багатозадачності
• Адаптивність
• Лідерство

Знание языков

• Английский — выше среднего
• Украинский — свободно