Vadym

‭Vadym Kryvosheia‬ ‭Location:‬ ‭Lodz, Poland‬
‭Phone:‬ ‭[открыть контакты](см. выше в блоке «контактная информация»)‬
‭E-mail:‬ ‭[открыть контакты](см. выше в блоке «контактная информация»)‬
‭LinkedIn:‬ ‭[открыть контакты](см. выше в блоке «контактная информация»)‬

‭Objective:‬
S‭ eeking a leadership position in IT operations or support where I can apply my‬
‭experience in team management, service delivery, and process improvement to‬
‭enhance efficiency and align IT capabilities with organizational goals‬‭.‬

‭Summary‬
‭●‬ ‭18+ years of experience in IT support and infrastructure, including 8+ years in‬
‭ anagerial roles leading international and cross-functional teams‬
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‭●‬ ‭Strong track record in resource planning, team development, SLA/KPI governance, and‬
‭service delivery optimization‬
‭●‬ ‭Experienced in working within ITIL, Agile/Scrum, and Managed Services environments;‬
‭holds PSM I, PSPO I certifications‬
‭●‬ ‭Proven ability to manage operational teams, coordinate with project managers, and‬
‭forecast resourcing needs across complex IT projects‬
‭●‬ ‭Technical expertise in infrastructure (AD, Intune, LAN/WAN, Microsoft 365), endpoint‬
‭management, and user support services‬
‭●‬ ‭Skilled communicator and problem solver, effective in building team trust, resolving‬
‭conflicts, and improving operational efficiency‬

‭Technical Skills‬
‭●‬ S‭ ervices and solutions: MS AD, Azure AD, Intune, Group Policies, Firewall, PrintServers,‬
‭Polycom (Poly) Video Conference infrastructure‬
‭●‬ ‭OS: MacOS/IOS family, Windows/Windows Server OS family, Ms Office365‬
‭●‬ ‭Networking: LAN/WAN, VPN, TCP/IP, DHCP, DNS, Routers/Switches, Wireless AP‬
‭configuration‬

‭Experience History‬
‭ osition: IT Support Manager (Team Leader)‬
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‭02.2020 – 31.12.2024‬
‭Infopulse‬
‭Responsibilities‬‭:‬
‭●‬ ‭Leading a geographically distributed team of IT professionals, overseeing day-to-day‬
‭operations to ensure timely support and resolution of IT incidents and service requests‬
‭‬
● ‭Technical support for offices located in various countries‬
‭●‬ ‭Continuous optimization of both internal department processes and related operational‬
‭activities within the company as a whole‬
‭●‬ ‭Defining, monitoring, and ensuring compliance with SLA and KPI targets to maintain‬
‭service quality and performance standards‬
‭●‬ ‭Collaborate with other departments to understand business needs and align IT support‬
‭strategies with company objectives‬
 ‭‬ P
● ‭ artnership with subcontractors to deliver services to the company‬
‭●‬ ‭Reduce potential risks associated with periods of rapid change‬
‭●‬ ‭Cultivating a positive team environment and promoting ongoing development of team‬
‭members‬
‭Position: IT Professional‬
‭10.2016 – 12.2019‬
‭Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH‬
‭Responsibilities‬‭:‬
‭●‬ ‭Configuration and maintaining Servers, workstations and laptops‬
‭●‬ ‭Support Network equipment‬
‭●‬ ‭Assisting in IT-related procurement‬
‭●‬ ‭Responding to staff requests for assistance‬

‭ osition:‬‭System Administrator->Senior System Administrator->Team‬‭Lead User‬
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‭Support Group ‬
‭01.2007 – 09.2016‬
‭PrJSC “MTS Ukraine” (Vodafone UA)‬
‭●‬ ‭Leading a team of IT professionals, overseeing day-to-day operations to‬
‭ensure timely support and resolution of IT incidents and service requests‬
‭‬
● ‭Quality control of services and deliverables provided by the team‬
‭●‬ ‭Responding to staff requests for assistance‬
‭●‬ ‭Fostering a healthy team atmosphere and encouraging the continuous‬
‭development of team members‬

‭Language skills‬
E‭ nglish:‬ ‭ 2‬
B
‭Polish‬‭:‬ ‭B1‬
‭Ukrainian:‬ ‭native‬

‭Education‬ ‭2008‬
T‭ aras Shevchenko National University of Kyiv,‬
‭Faculty of Mechanics and Mathematics‬
‭Specialty: Theoretical and Applied Mechanics‬

‭Trainings‬
‭●‬ ‭Certificate “Professional Scrum Owner” (PSPO I) scrum.org‬
‭●‬ ‭Certificate “Professional Scrum Master” (PSM I) scrum.org‬
‭‬
● ‭ ertificate "Apple Certified Support Professional 10.6"‬
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‭●‬ ‭Microsoft 365 Endpoint Administrator (Intune)‬
‭●‬ ‭Time Management course‬
‭●‬ ‭2275c: Maintaining a Microsoft Windows Server Environment‬
‭●‬ ‭2277c: Implementing, Planning Managing, and Maintaining a Microsoft Windows Server‬
‭Network infrastructure: Network Services‬
‭●‬ ‭10215A: Implementing and Managing Microsoft Server Virtualization‬
‭ ‬ ‭ITIL v3: Fundamentals of ITIL v3 - principles of the IT business unit‬
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