Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/1229435/

Опыт работы

CCO (Head of Sales, Support and Customer Success)

с 06.2017 по 04.2025 (7 лет 10 месяцев)
SpySERP, Дистанційно (IT)

B2B SaaS, SEO Rank Tracker Tool for SEO specialists and agencies
Startup team of 8 people.

Responsible for Sales, Support, Customer Success, and Financial management.

Sales Strategy & Execution:
Developed and implemented sales strategies, managed lead generation, and negotiated contracts to achieve revenue targets.

Customer Relationship Management:
Maintained strong client relationships, handled key accounts, and identified upsell opportunities.

Customer Support Oversight:
Led the support team, managed escalations, and ensured timely issue resolution, improving customer satisfaction.

Onboarding & Retention:
Guided new customers through onboarding, created success plans, and developed strategies to increase customer retention.

Financial Management:
Managed budgets, tracked revenue, prepared financial reports, and ensured compliance with economic policies.

External contractors management.

Results:
Trial conversion rate +35%
ARR (annual recurring revenue) ~ 40% per year
Paid users from 160 to 26k+

Commercial director

с 12.2011 по 05.2017 (5 лет 5 месяцев)
Digisky, Киев (Marketing, advertising, and PR)

Created Digital Signage needs through public performances, training, and webinars.

Attracted vendors like Samsung and Panasonic to the lead generation process.
Signed contracts with key customers including UKRSIBBANK, Puma, Bomond, Colin’s, Synevo, etc.
Implemented Project Management, and Customer Relationship Management.
Increased profits during the crisis (2013-2014)
through additional sales, content creation, and technical support.
Built sales department from scratch to $1.5M.

Образование

V. N. Karazin Kharkiv National University

School of Mechanics and Mathematics, Kharkov
Высшее, с 1998 по 2003 (4 года 10 месяцев)

Diploma: Master degree in mathematics.

Дополнительное образование и сертификаты

MPA Academy on Lifelong Learning, «Time managment»

2006, 3 days

Business-Harmony, "Distribution in practice"

2005, 3 days

Interregional Center "Premier Pro", «Sales Manager»

2003, 2 weeks

Знания и навыки

• CRM
• Management skills
• Уміння аналізувати
• Trello
• Sales management
• Slack
• MS Teams
• Public speaking
• HubSpot
• Business development
• Intercom
• Lead generation
• Stripe
• Виведення нових продуктів
• Публічні презентації
• Навчання продавців (B2B)

Знание языков

Английский — выше среднего

Дополнительная информация

I've had the opportunity to organize some fantastic industry conferences, where I brought together top leaders and stakeholders to share their expertise.

Starting as a Sales Manager, I’ve grown into someone who deeply understands sales strategies, which has allowed me to share unique insights with others.

Founding a negotiation club was a personal passion project, helping others (and myself) refine essential negotiation skills.

Now, I also enjoy conducting consultations for startups, entrepreneurs, and sales managers, offering them practical advice and strategies to grow their businesses.