Анастасія

Anastasiia Tokar
Business and Customer Relations Professional

WORK EXPERIENCE
04/2025 – 07/2026
PERSONAL INFO Senior Sales & Key Account Manager
Born: 09/02/1997 (29 y.o.) Rent Luxe Car @ BillionRent (Laflei SL) | Europe (remote)
Country: Ukraine, Kyiv (remote • Managed high-end client accounts and luxury car rentals across Europe.
or hybrid) • Coordinated bookings, deliveries, and client communications, ensuring
Phone: [открыть контакты](см. выше в блоке «контактная информация») seamless service.
(Viber / Telegram / WhatsApp) • Negotiated contracts, prepared invoices, and oversaw transaction accuracy.
• Delivered premium customer service, building long-term client relationships.
Email: [открыть контакты](см. выше в блоке «контактная информация»)
• Supported business growth through upselling and tailored client solutions.
06/2024 – 09/2024
LANGUAGES Customer Support Specialist
English: Advanced (C1) Softonic | Kyiv, Ukraine (remote)
Russian: Native • Provided technical support to English-speaking customers across multiple
Ukrainian: Native channels.
Turkish: A2 • Assisted clients via live chat, email, and phone, resolving technical issues
efficiently.
Polish: A2
• Managed and executed support cases, ensuring timely resolution.
• Maintained high customer satisfaction through clear communication and
PC SKILLS & TOOLS problem-solving.
• QuickBooks • Documented cases and collaborated with internal teams to improve support
• CRM platforms: AmoCRM, processes.
Kommo, Lica, Zoho 07/2022 – 01/2024
• MS Office (Word, Excel, Financial Manager
PowerPoint) Brueder Auto Sales LLC | Jacksonville, FL, USA (onsite)
• Skype, Discord, Zoom, • Managed financing, sales, and administrative operations for a car
Google Docs dealership.
• Dealer Center, Carfax • Facilitated client financing through Westlake Financial, ensuring smooth
• AI (Claude, Gemini, GPT) approvals.
• Payment platforms (such as • Processed and submitted all DMV documentation accurately and on time.
Stripe) • Handled accounting, invoicing, and all types of sales transactions.
• Supported sales growth by managing client relationships and ensuring high
CERTIFICATES satisfaction.

• IELTS Academic 09/2018 – 02/2022
• TEOC English Tutor
• QA Self-Employed | Kharkiv (onsite & remote)
• British Council • Provided personalized English lessons for students of various levels.
• Conducted courses focused on exam prep, language improvement, and
communication.
EDUCATION • Designed tailored lessons for travel, business English, and professional
2018–2019 communication.
Master's Degree • Monitored student progress and adapted teaching methods to ensure
Finance, Banking & Insurance outcomes.
— with Honors • Built strong student relationships through engaging and interactive sessions.
Kharkiv State Univ. of Food
Technology & Trade FINANCIAL & PAYMENT TRANSACTIONS KNOWLEDGE
2014–2018 • SEPA and SWIFT bank transfers
Bachelor's Degree • Cryptocurrency transactions
Finance and Credit • Standard bank transfers
Kharkiv State Univ. of Food • Stripe payment platform
Technology & Trade • PayPal
• Wise / Revolut
DRIVER'S LICENSES
COURSES & SEMINARS
• Cat. B — Florida, USA (valid
12.2020–02.2021 Teacher Activity Group – British Council Certification
till 2035)
2020 Advanced English (Kadikoy, Istanbul) – IELTS preparation
• Cat. B — Ukraine (since
2017) 2020 TEFL.IE Teaching Online Course
2019 QA Course

ABILITY TO TRAVEL
• Valid Australian visa
• Valid New Zealand visa
• Valid Canadian visa
• Open to international travel

HOBBIES & INTERESTS
• Traveling (35+ countries
visited)
• Cycling
• Dancing