Інна

INNA DANILENKO
SENIOR ACCOUNT MANAGER

PROFILE
CONTACT
I am an experienced Senior Account Manager with strong organizational skills
[открыть контакты](см. выше в блоке «контактная информация»)
and a keen eye for detail. I thrive in well-coordinated team environments and
highly value collaboration. My ability to adapt quickly allows me to learn new
[открыть контакты](см. выше в блоке «контактная информация»)
skills efficiently, making me a versatile professional in any setting. I am
dedicated, detail-oriented, and always eager to take on new challenges.
Kyiv, Ukraine

[открыть контакты](см. выше в блоке «контактная информация»)
WORK EXPERIENCE
danilenko-59b0252a5

EDUCATION BG Solutions

Senior Account Manager AUG, 2023 - DEC, 2024
2014-2018
KYIV NATIONAL UNIVERSITY Managing and delegating tasks to sales managers
OF CULTURE AND ARTS Compiling work lists and updating them
Increasing the total revenue by creating new plans and offers based
Bachelor of Law
on each client's needs
Compilation of monthly bonuses for workflow with VIP clients
2003-2014 Preparation and sending of bulk SMS mailings (MessageWhiz)
ZHADANIVSKA GENERAL
VIP Manager APR, 2023 - AUG, 2023
EDUCATION SCHOOL
Developing and sustaining solid relationships with key customers
High School Diploma through personalized communication
Communication with VIP clients via chat/email/support agent's
requests
SKILLS Gathering of preferences and other personalized information about
customers
Preventing and handling complaints, refunds and chargeback issues
Handle VIP customer inquiries, issues, and complaints promptly and
Team Management effectively, ensuring a positive resolution / Reporting back
Account Management
Teamwork Customer Support Representative MAR, 2022 - APR, 2023
Time Management
Problem Solving Consultation and providing complete valid information about the
services
Attention to details
Identifying customer needs and helping customers with all specific
Effective Communication features
Quick learner Handling client requests over the chat/email
Processing customer refunds, complaints, and account adjustments
 Credit Dnipro Bank
LANGUAGES
Senior Specialist in Corporate Client Services FEB, 2022 - MAY, 2022

English (Intermediate) Support in opening accounts for legal entities, formation, and
Ukrainian (Native) management of corporate clients’ account documentation
Consulting corporate clients on the bank’s products and services
Preparation of internal documents, management of electronic and
paper client records, research, and analysis of client information
HOBBIES
Monitoring and coordination with relevant departments to ensure
corporate clients’ identification and verification within financial
Photography monitoring regulations
Painting Ongoing support for corporate clients and organization of assistance
Making crafts for all banking products and services
Singing
Senior Client Manager FEB, 2020 - FEB, 2022
Reading
Providing consultations and ensuring complete and high-quality
REFERENCES service to clients on matters related to cash management services,
current and deposit accounts, client lending, payment card issuance,
and money transfers
NELLY SMIYAN
Opening, managing, and maintaining documentation for the legal
BG Solutions / Head of Customer registration of accounts for individuals and self-employed individuals.
Service Ensuring the proper formation and secure storage of client legal files
within the branch
[открыть контакты](см. выше в блоке «контактная информация»)
Conducting client identification, verification, and assessment in
http://t.me/smiiann accordance with the bank’s financial monitoring procedures
Daily preparation of journal entries for the branch in accordance with
VITALII LADOKHIN the bank’s established procedures

BG Solutions / CRM Manager Client Manager (Middle) JAN, 2019 - FEB, 2020

[открыть контакты](см. выше в блоке «контактная информация») Consulting clients on service-related matters, banking products and
services (cards, deposits, loans, tariffs, fees, etc.)
Activation of banking products upon client request
Opening current accounts, loans, and deposits for individuals.
Providing consultations to bank clients

Client Manager (Junior) NOV, 2018 - JAN, 2019

Processing client applications for bank products
Providing consultations to bank clients (individual clients)
Activation of banking products upon client request

"Profi" Training Center (Occupational Safety Training
Center)

Head of the Educational Department APR, 2018 - AUG , 2018
Processing client applications for bank products
Providing consultations to bank clients (individual clients)
Activation of banking products upon client request

Police Department in Obolonшskiy District of the Main
Department of the National Police in Kyiv
Intern
NOV, 2017- APR , 2018
Assisting the investigator (drafting protocols, other assignments)
Working with documentation