Gbolahan

GBOLAHAN SAMUEL
Sales & Customer Success Manager | Revenue Growth & Client Retention
Specialist
somoboriowo94​@gmail.com [открыть контакты](см. выше в блоке «контактная информация») Lagos, NG samo.org

[открыть контакты](см. выше в блоке «контактная информация») GOS[открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY
Results-driven professional with 5+ years of experience in logistics, sales, and customer success, consistently
exceeding revenue targets and improving client retention by up to 15%. Proven ability to build and lead high-
performing remote teams, optimize workflows, and deliver exceptional customer experiences. Experienced in CRM
systems, data-driven sales strategies, and training programs that drive measurable business growth.

PROFESSIONAL EXPERIENCE
Sales & Customer Service Manager, Pride Car Shipping INC 03/2024 – Present
Consistently exceeded monthly sales targets, contributing to sustained revenue
• Remote
growth
Maintained 95% customer satisfaction (CSAT) while managing 50+ daily client
•

interactions
Developed an Excel-based sales dashboard, improving reporting efficiency by 30%
•

Trained and onboarded 3–5 new hires monthly, increasing team productivity
•

Improved customer retention by 15% through workflow and support optimization
•

Managed high-value client accounts, ensuring long-term business relationships
•

Assistant Sales Manager / Customer Service Manager, Colibri Auto Transport 10/2023 – 02/2024
Generated detailed sales reports to support executive decision-making
• Remote
Improved team output by 10% through workflow coordination
•

Resolved complex customer issues, enhancing satisfaction and retention
•

Trained new team members on internal systems and service standards
•

Sales Manager / Customer Service Manager, ABC Car Shipping INC 10/2021 – 09/2023
Increased sales performance by 20% through data-driven strategy
• Remote
Boosted customer retention by 15% via improved service initiatives
•

Developed training manuals that reduced resolution time and improved quality
•

Collaborated with cross-functional teams to enhance service delivery
•

Sales & Customer Support Representative, A1 Logistics 12/2019 – 07/2021
Achieved 110% of performance targets consistently
• Remote
Reduced order cancellations by 12% through process improvements
•

Managed high-volume customer interactions across calls and email
•

Improved database accuracy by 25%
•

Customer Service Assistant, Pentas Controls LLC 02/2016 – 09/2019
Handled customer inquiries and administrative operations
• Remote
Maintained accurate records for reporting and compliance
•

Delivered timely and professional client communication
•
EDUCATION
BSc Geography, University of Lagos 2016

WASSCE, Senior Secondary School Education 2010

CORE SKILLS
Client Account Management Customer Records Management
Transaction Documentation Accuracy Order Processing Streamlining
Client Retention Strategy Development Administrative Support Duties
Customer Interaction Quality Improvement Customer Relationship Management (CRM)
Conflict Resolution & Problem Solving Sales Strategy & Negotiation
Data Analysis & Reporting Communication & Interpersonal Skills
Leadership & Team Training

LANGUAGES
English
Fluent (C Level)

ORGANIZATIONS
Director 07/2025 – Present
S'BridgeCore Global is a global HR recruiting and training company that connects
• Lagos, NG
businesses with skilled professionals in sales, customer service, and operations. As a
Director, I play a key leadership role in shaping strategy, driving partnerships, and
overseeing the delivery of high-quality talent solutions. The company not only
sources and places talent but also trains and supports them through structured
programs and dedicated work environments, helping organizations build high-
performing, reliable teams worldwide.

CERTIFICATES
Certified Customer Service Certified Client Service
Professional (CCSP) Specialist (CCSS)

LEADERSHIP EXPERIENCE
S’BridgeCore Global, Director 07/2025 – Present
Lead strategic partnerships and client acquisition initiatives
• Remote
Oversee recruitment, training, and deployment of sales and support teams
•

Designed structured training programs improving workforce performance
•

Manage operational delivery, ensuring client satisfaction and retention
•