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Customer Care Specialist with experience in the aviation
industry. Recognized for delivering high-quality service,
strong organizational skills, and the ability to perform
effectively under pressure. A collaborative team player who
values clear structures and responsibilities. Passionate about
aviation and skilled in working with information.

[открыть контакты](см. выше в блоке «контактная информация»)
Iryna Tkachenko [открыть контакты](см. выше в блоке «контактная информация»)
Olsztyn, Poland

Professional experience
Skills
Advanced proficiency in Microsoft Office Suite, 01/2026 - 06/2026
Notion, Comarch ERP Optima, Creatio, and Customer Care Specialist
Zendesk. SkyUp MT Airlines
Strong focus on quality and attention to detail. • Customer service via phone and email for reservations,
Excellent organizational and prioritization skills.
flight changes, and general travel inquiries.
Proactive approach to learning and continuous
professional development. • Working with CRM systems to record requests and
monitor customer issues.
Languages • Collaborating with other departments to resolve issues
Ukrainian – native quickly and effectively.
Polish – C1
English – B2 05/2025 - currently
Foreign Language Translator (Polish-Ukrainian)
LeoService, Poznań (part-time)
Interests • Translation and analysis of specialized terminology.
Hobby air traffic tracking and aircraft route • Participation in industry trainings for Ukrainian citizens
analysis. and provision of ongoing language support.
World literature.
AI tools. 11/2023 - 12/2023
Administrative and office employee
Municipal Office in Olsztynek
Education
• Archiving documents in accordance with applicable
2022 - 2024 procedures, including sorting, labelling, and
University of Warmia and Mazury in Olsztyn. cataloguing files.
Political Science. • Managing and processing incoming and outgoing
Bachelor's degree. correspondence.
• Performing administrative and office tasks, such as
2024 - 2026 scanning/copying.
University of Warmia and Mazury in Olsztyn.
Political Science and International Relations.
Master's degree.

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Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000) and Regulation (EU) 2016/679 of the European Parliament and
of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such
data, and repealing Directive 95/46/EC (GDPR).