Катерина

Kateryna
Berdnyk Ukraine (open for EU relocation)
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LinkedIn

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ABOUT ME

Strategic HR & Operations Project Manager with a proven track record of scaling business
processes and optimizing human resources. Expert in efficient talent acquisition (400+
hires), structured onboarding, and data-driven project management. Adept at managing
complex workflows, improving customer retention (98% CSI), and reducing operational
downtime. Committed to building high-performing teams and scalable systems that drive
sustainable business growth. Eligible to work in the EU under Temporary Protection
(Currently in Ukraine, ready to relocate within 2-4 weeks).

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EXPERIENCE
BUSINESS BOOSTER COMPANY:

HEAD OF HR
August 2024 - January 2026

●​ Led recruitment, onboarding, and employee adaptation processes.
●​ Conducted 400+ successful job interviews and reviewed 8,200+ CVs across
operations, support, and management roles, improving hiring efficiency in the
whole company.
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PROJECT MANAGER
November 2021 - December 2024

●​ Developed and managed projects focused on product creation, updates, and
process improvements.
●​ Successfully supported 8+ projects simultaneously leading to the increase in
operational efficiency.
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CROSS-FUNCTIONAL RESPONSIBILITIES:

BUSINESS COACH/TRAINER
October 2024 - January 2026

●​ Conducted coaching sessions and training programs to enhance clients' soft skills.
●​ Managed 20+ clients simultaneously, improving customer retention and achieving
a CSI score of 98% on the training sessions.

CEO ASSISTANT
September 2021 - January 2026

●​ Managed administrative and operational tasks to streamline CEO responsibilities.
●​ Optimized workflow processes, reducing CEO workload by 10 hours per week.

MANAGER OF TECHNICAL SUPPORT DEPARTMENT
September 2021 - February 2024

●​ Led the technical support team, ensuring seamless operations and minimizing
service interruptions.
●​ Implemented new support strategies that reduced downtime by 30%.

CLIENT SUPPORT/PERSONAL MANAGER
February 2022 - April 2023

●​ Provided personalized support to 200+ clients throughout their educational
programs.
●​ Increased customer satisfaction scores through proactive issue resolution.

OTHER COMPANIES:

JOOBLE
OUTREACH MANAGER
May 2021 - August 2021

●​ Identified and secured partnerships with businesses in the USA.
●​ Strengthened brand outreach, increasing collaboration success rate.

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 PROFESSIONAL EDUCATION
Business Booster Company - Communication & Coaching Trainings​
2022, 2024, 2025
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• Advanced communication, leadership, and coaching techniques.​
• Applied training methods to improve team performance and client engagement.

Coaching Certification Programs - Business Booster Company​
2024, 2025
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• Professional coaching methodologies and performance development.​
• Strengthened mentoring and feedback skills for talent development.

Social Entrepreneur School (IBS) - 2021
​
• Business, economics, and social entrepreneurship fundamentals.​
• Developed business models focused on social impact and sustainability.

Google - SMM & Sales Courses - 2021
​
• Digital marketing, customer acquisition, and sales fundamentals.​
• Practical application in candidate sourcing and brand communication.

Influencer Academy - SMM & Sales Course - 2021
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• Sales communication and customer influence techniques.​
• Professional business communication and negotiation fundamentals.

EDUCATION

BACHELOR AT KHARKIV NATIONAL UNIVERSITY OF ECONOMICS (UKRAINE)
September 2018 - May 2022

ENGLISH COURSES AT YELLOW SUBMARINE SCHOOL
2023-2024

ADDITIONAL ENGLISH COURSES
2007-2018

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CORE COMPETENCIES​
●​ HR Management: Talent Acquisition, Employee Onboarding, Performance Review,
L&D, Mentoring.
●​ Project Management: Operations Management, Process Optimization, Agile,
Workflow Automation.
●​ Analytics & Finance: KPI Implementation, CSI/NPS Metrics, Budget Management,
Data-driven Reporting.
●​ Tools: Google Workspace, AI Tools (ChatGPT, Gemini, Google AI Studio), Slack, CRM,
TimeDoctor, Worksection, Miro.

LANGUAGES

ENGLISH - C1 (Advanced)​
UKRAINIAN - C2 (Native)​
RUSSIAN - C2 (Native)