Даниил

Danyil Kluban

Birthday: December 31, 2003 (22 y.o)

Residing: Odesa
Phone number: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)

Work experience:

NGO Desyate Kvirtya - under the Mercy Corps project/ ГО Десятя квітня під проектом Мерсі Корпс

September 2025-Till now
- Provided timely and accessible information to beneficiaries regarding the Organization’s assistance through the hotline, Telegram chat, and other official communication channels.

- Delivered high-quality initial consultations to individuals seeking assistance via phone, online chat, and other communication platforms.

- Assessed beneficiaries’ needs and referred clients to relevant specialists (legal, social, psychological support) within the Organization or to partner and external organizations.

- Conducted Post-Distribution Monitoring (PDM) surveys to collect feedback on humanitarian assistance and assess beneficiary satisfaction and needs.

- Contacted and invited eligible beneficiaries to receive humanitarian assistance in accordance with project criteria and procedures.

- Collected, analyzed, and documented information on beneficiaries’ needs to support the development of accurate statistics and improve protection-related programs.

- Entered and maintained daily records of completed work in the Organization’s internal reporting and data management systems.

IRC – International Rescue Committee / Міжнародний комітет порятунку
Monitoring, Evaluation, Accountability and Learning Assistant

December 2024-September 2025

- Work on the hotline (processing incoming calls, entering feedback from people from suggestion boxes)

- Evaluation of the effectiveness and efficiency of programmes and projects

- Development and implementation of evaluation methods and criteria.

- Collecting, processing and analysing quantitative and qualitative data related to the organisation's activities

-Use of statistical methods to analyse programme effectiveness.

-Preparation of analytical reports based on the results of evaluation and monitoring.

-Prepare reports for management on project implementation, training and evaluation.

-Collaborate with other departments and external partners to ensure programme effectiveness.

-Presenting results and recommendations for process improvement.

IRC – International Rescue Committee / Міжнародний комітет порятунку
(Driver with Child Protection team)

August 2024 – December 2024

RESPONSIBILITIES:

• Based on the pre-determined schedule, transport Child Protection team conducting homebased care for patients with moderate to severe mental health conditions across Odesa/ Mykolaiv/ Kherson region.
• Ensure the safety and security of the passengers, the goods and the vehicle.
• Immediately report accidents, breakdowns and needs of repair and general maintenance/service.
• Respect the local traffic regulations and the IRC logistical/vehicle policies at all times.
• Maintain the logbook for all trips.
• Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc.
• In liaison with the line manager, arrange for repairs and servicing.
• Ensure the assigned vehicle has all the necessary documents and equipment.

Sales manager. Client support representative. – Фахівець з продажів. Представник відділу пітримки клієнтів.

May 2023 - August 2024

RESPONSIBILITIES:

• Provided information and assistance to clients in selecting products.
• Delivered ongoing technical and informational support.
• Managed large volumes of database records.
• Operated internal CRM systems and various software applications.
• Prepared monthly reports.

“NOVA POSHTA” – Client support and conflict resolution representative. – Фахівець підтримки клієнтів, а також вирішень конфліктних ситуацій.

August 2022 – May 2023

RESPONSIBILITIES:

• Processed and managed customer orders with precision and efficiency.
• Provided expert consultation on products and services to enhance customer satisfaction.
• Maintained comprehensive order documentation to ensure accuracy and compliance.
• Collaborated in resolving delivery and payment inquiries to streamline operations.
• Monitored order statuses to provide timely updates to clients.
• Registered and addressed customer complaints and suggestions to improve service quality.
• Compiled and presented performance reports to highlight key metrics and outcomes. - Fostered strong business relationships with clients to drive loyalty and retention.
• Conducted analysis of customer needs and preferences to tailor offerings effectively. - Ensured adherence to contract terms and conditions to maintain high standards of service.

EDUCATION

Yaroslav Mudryi National Law University in Kharkiv - Bachelor

2021 – 2025 year (Full-time education. Unfinished yet.)

Faculty of Prosecutor's Office and Criminal Justice

Skills: Languages:

• Experienced PC user, Knowledge of CRM, Word,
Excel, Outlook; • English – A2
• Fast learning; • Russian – Fluent
• Multitasking; • Ukrainian – Native
• Ability to work in a team;
• Self-motivation;
• Empathy;
• Adaptability