Артем

ARTEM KOROLENKO
Email: [открыть контакты](см. выше в блоке «контактная информация») | Phone: [открыть контакты](см. выше в блоке «контактная информация») /[открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY

Results-driven Operations & Customer Experience Manager with over 3 years of experience leading
remote teams, optimizing workflows, and building strong client relationships across the U.S. and Europe.
Proven record of improving operational efficiency, driving customer satisfaction, and streamlining service
delivery in dynamic environments.

EXPERIENCE

Operations Manager
Windows Repair NYC | July 2023 – January 2026 | USA (Remote)

• Led ten technician teams across NYC, ensuring smooth workflows and timely project completion.
• Managed client relationships, providing consistent updates via calls, chat, and Tidio platform.
• Oversaw parts ordering and scheduling to reduce project delays and resource waste.
• Handled multi-role responsibilities, achieving measurable cost savings.
• Improved service ticket response time and overall customer satisfaction.

Customer Care Manager
Bermuda Dunes Repair (Home Alliance) | Dec 2022 – July 2023 | Los Angeles, CA (Remote)

• Generated weekly performance reports to support data-driven decisions.
• Developed customer service scripts for consistent quality across the support team.
• Streamlined call processes, reducing average call time by 3 minutes.
• Created and implemented customer feedback surveys to identify actionable insights.
• Collaborated with marketing and sales to align customer expectations with service delivery.

Assistant to General Manager
Ochis Eyewear | Dec 2022 – May 2023 | Kyiv, Ukraine

• Supported CEO in daily business operations and administrative tasks.
• Prepared schedules, ordered supplies, and assisted in staff onboarding.
• Reconciled financial records between ledgers and accounts for accuracy.

Customer Support Manager
San Diego Appliance Repair | Aug 2022 – Dec 2022 | San Diego, CA (Remote)

• Managed inbound and outbound communication between customers and technicians.
• Processed service requests via Yelp, improving response times and customer experience.
• Promoted additional services, increasing overall customer retention.

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Customer Support Manager
Delfast E-Bikes | Aug 2021 – Aug 2022 | Kyiv, Ukraine

• Handled customer inquiries via phone, email, and live chat.
• Reported product malfunctions to enhance product reliability.
• Processed payments and coordinated refunds with the finance department.
• Collaborated with logistics to ensure on-time deliveries.

EDUCATION

Bachelor in Management
DITB, Ukraine | Sep 2004 – Jun 2009

CERTIFICATIONS

Google AI Basics
Google | Sep 2023 – Nov 2023

SKILLS

Leadership & Team Management • Customer Relationship Management (CRM) • Operations &
Workflow Optimization • Problem Solving & Conflict Resolution • Data Analysis & Reporting • Time
Management & Prioritization

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