Артем

Artem Surnin​
Operations Specialist / Business Analyst​
Kyiv, Ukraine​
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Operations and Support Specialist with 6+ years of experience in fintech and trading
environments. Experienced in working with trading platforms, brokers, and operational
systems, supporting issue resolution and cross-team collaboration between business and
technical teams.

Recently completed the Business Analysis in IT course (Web Academy, IIBA-endorsed) and
developing skills in requirements gathering, process analysis, and system improvement.
Proficient with Jira, Confluence, and operational data workflows.

Professional Experience

Business Analysis in IT – Web Academy (IIBA Endorsed Education Provider) ​
📅 January 2026 - March 2026
Key topics:

●​ Requirements gathering
●​ User stories & backlog management
●​ Process modeling
●​ Stakeholder analysis
●​ Agile / Scrum fundamentals

SFORS – Global Partnerships and Service Delivery Operations​
📅 October 2023 – Present

●​ Managed registration, subscription, and cancellation of trader access to various
trading services.
●​ Maintained records of all active subscriptions and vendor accounts.
●​ Coordinated with vendors and platform providers to open trading accounts.
●​ Tracked and processed payments; collaborated with the finance team on
deductions and prepared financial reports.
●​ Maintained subscription and service data using Jira, Confluence, and internal
accounting tools.
●​ Created bug reports and test cases; submitted issues to the development team for
resolution.
 ●​ Conducted research and outreach to potential vendors; initiated cooperation for
future collaborations.

Smart Team Fintech Community – Trading Support Specialist​
📅 June 2020 – October 2023

●​ Provided technical support to traders working with professional trading platforms.
●​ Communicated with brokers on Nasdaq and NYSE to resolve platform-related and
clearing issues.
●​ Assisted in troubleshooting and escalating technical problems to relevant
departments.

EVO Company – Governmental Auctions Development Manager​
📅 November 2017 – May 2020

●​ Provided full-cycle customer support, from initial registration to successful transaction
completion.
●​ Engaged in client acquisition and partnership development.
●​ Managed and updated the auction trading database; ensured timely onboarding of
upcoming auctions.

Education

Kyiv National University of Technologies and Design (Computer Science and
Mechatronics) - 2013-2017

Tools & Skills

●​ Tools: Jira, Confluence, Slack, Trello, Microsoft Excel, Miro, Balsamiq
●​ Languages: Ukrainian (native), English (B1)
●​ Skills: technical support, financial reporting, client onboarding, operations, issue
tracking, cross-team communication