Людмила

LIUDMYLA(MILA)
KHARCHENKO
Project Manager, Operations & District Retail
Leader, People & Structure Builder, Multi-Unit
Business Performance

Phone/ WhatsApp: [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @Mila5424 LinkedIn

PROFILE
District Manager with 10+ years in international retail (Adidas), extensive background from
Sales Associate to Regional Operations Manager. The last 3 years i led a region of 13 stores and
150+ employees with full P&L ownership. Drove systematic KPI growth through BI and
advanced retail analytics, workforce optimization and strategic planning. Led regional
transformation projects, store openings and crisis-response operations during wartime.
Strong focus on performance, structure and sustainable team development. Proficient in HR
analytics. Practical experience in managing the entire employee lifecycle (onboarding,
development, performance, well-being, eNPS engagement, retention, termination),
participation in the development of HR processes and initiatives.

WORK EXPERIENCE
Adidas District Operation Manager | 13 stores across Kyiv region, managed 28%
SoB Ukraine
2023 - 2026
Led regional performance management, using BI and advanced retail analytics,
ensuring systematic KPI growth, owned regional BP and full P&L, driving OPEX
discipline and profit protection
Managed 13 direct reports (Store Managers & District Trainer) and full regional
workforce of 150+ employees
Led high-impact internal company projects with country-level influence (more
than 10 successful projects). Skilled at planning, managing tasks, and meeting
deadlines. Preparation of presentations, reports, and working materials for top
management
Strengthened cross-functional alignment with all office departments to ensure
execution consistency and quick decisions
Succes led 3 store openings, 2 reconstructions and 1 closure, managing
structural adjustments within the region
Management and successful implementation of the Marketing calendar and
global promo launches, direct influence on local promo (their planning,
implementation, and analysis of effectiveness)
Built sustainable leadership pipeline through succession planning and HR
analytics; developed 20+ Store Managers and 1 Multi-Store Manager
Optimized store staffing structures and workforce planning to improve labor
efficiency and cost-to-sales ratio
Experience in developing motivation schemes, grading Stores and Managers
Sustaining operational control and team stability during wartime
Adidas
2022 - 2023 Location Manager | 7 Stores, 15% SoB Ukraine
Managed full store KPIs, BP & P&L , 7 direct SM and 80+ employees
Stabilized underperforming cluster (Audir, LM check-lists, PDD)
Cooperation with the Kasta marketplace
Structured onboarding and adaptation process for new Store Managers
Participating in projects to develop culture, leadership, and engagement.
Improving team effectiveness through regular meetings, analysis of dynamics,
and facilitation of change (PS, 1:1, weekly meet, monthly huddles, Summits)
Facilitating team meetings, workshops, and feedback sessions
Delivered business stability during wartime disruption
Led 1 store openings
Adidas
Store Manager | 4 location
2014 - 2022
Led daily operations of the key location in Kyiv (Ranked the store from 6th
place to TOP-1 in 9 months)
Managed a store in the fashion segment (Stella McCartney, Porsche Design,
Y-3 collections), maintained a strong base of loyal premium segment
customers (approximately 55%). Contributed to long-term growth and
customer satisf.
Delivered sales targets, KPIs and profitability objectives
Recruited, onboarded and developed full store teams
Improved customer experience and service standards
Maintained global brand service standards and customer experience
benchmarks
Participated projects that had a significant impact on the country

SKILLS Professional

BI & Retail Performance Analytics Business Planning &
Retail Strategy & Operations Commercial Execution
KPI & OPEX Management Retail Productivity Metrics
Project Management Cross-Functional Strategic
Alignment

Personal
Leadership Pipeline & Succession Team Building & Coaching
Management Skills People Development
Time Management Employee Engagement

TECH
STACK
Pover BI, Microstrategy
BAF, 1C
Outlook, ClickUp, Microsoft Teams, Zoom
Microsoft Office, Google sheets

CERTIFICATES &
COURSES
Affiliate marketing
Project Manager (Scrum, Canbun, GanttPRO)
HR Manager

LANGUAGE
Ukrainian
Russian
English B1-B2

REFERENCE
Will be available upon requests