Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8011045/

Опыт работы

Customer Support Specialist / Sales Manager

с 02.2022 по 09.2025 (3 года 7 месяцев)
Dream Service Team HVAC & Appliance Repair (USA), Other countries (Public and business services)

- Entered and updated customer information, job details, and service notes into CRM systems (Housecall Pro & Workiz).
- Handled incoming calls, texts, and emails from new and existing customers, providing accurate and timely support.
- Scheduled service appointments, confirmed details with clients, and ensured all necessary information was gathered.
- Managed technicians’ calendars, set reminders for appliance part installations, and coordinated daily schedules.
- Acted as a communication bridge between customers and technicians to ensure smooth service delivery.

Logistics Coordinator

с 11.2018 по 02.2022 (3 года 3 месяца)
Three Sisters Transport LLC, Other countries (Transportation and logistics)

- Dispatched trucks for pickups and deliveries, providing afterhours support to drivers.
- Coordinated freight loads and schedules to ensure on-time pickups and deliveries.
- Maintained clear communication with drivers, brokers, and customers to resolve issues promptly.
- Worked closely with department managers and staff to meet deadlines and deliver quality customer support.
- Ensured accurate freight information input in CRM and coordinated across tracking, accounting, and dispatch teams.

Sales Representative

с 03.2015 по 11.2018 (3 года 8 месяцев)
Zarkon Development LTD, Other countries (Real estate)

- Resolved client inquiries and issues efficiently, ensuring high satisfaction and ongoing support.
- Managed customer relationships and sales activities using CRM systems to track leads, communication, and follow-ups.
- Supported front desk operations and coordinated with internal teams to deliver smooth customer experiences.
- Strengthened the company’s reputation by being a reliable, responsive, and helpful contact in the industry.
- Sold home repair, furniture, and construction services to clients across Asia, Europe, America, and the UK.

Образование

Bukhara State University

English Philology, Bachelor of English Linguistics, Bukhara
Высшее, с 2013 по 2017 (4 года)

Regional Vocational College

Logistics, Bukhara
Высшее, с 2010 по 2013 (3 года)

Bukhara State High School

Bukhara
Среднее, с 2001 по 2010 (9 лет)

Дополнительное образование и сертификаты

Mentor's Hub

2020, 1 month

Знания и навыки

• PC User
• Adobe Photoshop
• Google Docs
• Communicability
• MS Project
• Conducting negotiations
• Google
• Logistics
• Planning
• Adobe
• Management skills
• Conducting presentations
• Project management
• Translation
• Written translation
• Critical thinking
• Proofreading
• PR
• Security
• Professional Translation
• Call Center
• Supervision
• Freight Experience

Знание языков

• Английский — свободно
• Русский — свободно
• Узбекский — свободно
• Таджикский — продвинутый

Рекомендации

• Khodjaev Abubakr Rakhimovich

  Khodjaev Abubakr Rakhimovich

  CEO, Zarkon Development LTD

  Контактные данные скрыты

• William Oxford

  William Oxford

  CEO, Three Sisters Transport

  Контактные данные скрыты

• Hojiev Javlon

  Hojiev Javlon

  CEO, Dream Service Team (Appliance Repair & HVAC)

  Контактные данные скрыты

Дополнительная информация

I'm Shakhzod, a professional with over 10 years of experience in logistics and customer support across the USA and sales with an international client base. I managed logistics operations including dispatch coordination, freight scheduling, and CRM data management to ensure smooth communication and timely deliveries.

I worked in HVAC and appliance repair customer support—handling inquiries, scheduling appointments, managing technician calendars, and maintaining detailed CRM records to deliver efficient, high-quality service.

In sales, I developed strong customer relationship skills working with diverse clients across Asia, Europe, America, and the UK, promoting home repair, furniture, and construction services while strengthening company reputations.

Bringing together logistics expertise, sales experience, and customer service skills, I am focused on driving operational efficiency and client satisfaction in every role.

I believe my experience in logistics, sales, and management will allow me to contribute positively, and I’m ready to dedicate myself fully to the role.

Telegram: https://t.me/Scorpius_PRO