Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17432703/

Опыт работы

Пауза в карьере

с 06.2024 по 01.2026 (1 год 8 месяцев)
Работа над собственным проектом

Customer service representative

с 08.2023 по 07.2024 (1 год)
Concentrix CVG International Sp. z o.o, Remote (IT)

1.Managed inbound and outbound customer interaction.
2.Assisted customers with account management, billing issues and technical support inquiries.
3.Used CRM platforms to log cases and ensure timely follow ups.
4.Achieved 90% customer satisfaction score through consistent service quality.

Customer support representative

с 09.2022 по 11.2023 (1 год 3 месяца)
Alorica, Remote (Public and business services)

Provided customer support for international clients in fast-paced service environments.
Handled order processing, complaint resolution, and account updates.

Customer service manager

с 07.2021 по 04.2022 (10 месяцев)
Foundever, Remote (Retail)

Assisted customers with service inquiries through chat and email support channel
Maintained accurate documentation of customer cases and resolutions.

Пауза в карьере

с 02.2020 по 05.2021 (1 год 4 месяца)
Работа над собственным проектом

Пауза в карьере

с 04.2019 по 08.2020 (1 год 5 месяцев)
Переезд

Дополнительное образование и сертификаты

Alison, Diploma in customer service

3 months

CRM Fundamentals- Salesforce

6 months

Знания и навыки

• Attentiveness
• Data management
• Understandability
• Responsibility
• Management of CRM
• Customer orientation
• Technical support for users
• MS Word
• MS Excel
• Communicability
• Time management
• Space management

Знание языков

Английский — свободно