Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17769078/?puid=48233

Опыт работы

Customer support representative

с 01.2024 по 03.2026 (2 года 3 месяца)
KINGSTANFRANK BOUTIQUE (Fashion & Accessories Boutique)Retail, Дистанційно (Роздрібна торгівля)

I assisted about 30+ customers daily, handling inquiries and turning interactions into sales while maintaining high levels of customer satisfaction. I Managed incoming calls, processed orders, and tracked order and payment status to ensure smooth transactions. I also applied effective sales and persuasion techniques to guide undecided customers, resulting in higher-value purchases and resolved customer issues promptly using strong problem-solving skills which improved overall service experience through clear communication and personalized service.

Customer service manager

с 01.2023 по 01.2024 (1 год)
Global Communication Limited, Дистанційно (Телекомунікації, зв'язок)

I successfully handled customer inquiries about the company's products and services via phone, email, and social media, resolving issues and escalating when necessary. I achieved high first-contact resolution and maintained customer satisfaction and consistently met service standards through smooth daily operations.

Customer support representative

с 01.2021 по 12.2023 (3 года)
Pristine Connections Group LLC, Remote (Transportation and logistics)

Managed dispatch boards and coordinated load processes, ensuring accurate scheduling and timely pickups/deliveries
Tracked driver locations in real time and provided updates to clients and internal teams
Supported drivers with navigation and resolved on-road issues to minimize delays
Communicated with brokers and clients, maintaining clear and consistent updates
Applied key logistics terms (detention, layover, TONU) in load management and reporting
Handled inbound calls and emails, providing service information and resolving inquiries
Reviewed customer accounts, calculated charges, processed billing, and followed up on payments
Maintained accurate dispatch and customer records
Improved service delivery through collaboration and process adjustments
Met deadlines and maintained high customer satisfaction and retention.

Образование

University of Lagos

Bachelor of Arts (BA), English Language, Одеса
Высшее, с 2017 по 2020 (3 года)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж

Знание языков

Английский — продвинутый

Дополнительная информация

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.